Laura J Gutierrez
Customer Service
STOCKTON
Summary
Experienced in customer service, sales, money handling, staff supervision, and caregiving. Reliable, compassionate, and committed to providing excellent service and support.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Home Care Provider
Pacific Homecare Services
05.2024 - Current
- Provided compassionate assistance with daily living activities, ensuring comfort and safety for clients.
- Assisted disabled clients to support independence and well-being.
- Developed individual care plans for clients based on specific needs.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Customer Service Representative
La Superior Market
08.2019 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed transactions accurately, ensuring compliance with company policies and procedures.
- Trained new staff on customer service protocols and best practices for operational excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Supervise the employees and attentive to their needs.
- Check Cashing and money transfer through Western Union.
- Daily deposit of general store sales and I keep track of the invoices.
Education
Bachelor of Spanish: Education -
California State University, Stanislaus
Turlock, CA 05.2001 -
Associate of Arts - Transfer: Spanish
San Joaquin Delta College
Stockton, CA 05.2001 -
Associate of Arts - Arts: Arts, Humanities, Social Science
San Joaquin Delta College
Stockton, CA 05.2001 -
Skills
Compassionate caregiving
Respite care
Light exercise assistance
Special needs care
Customer service
Problem resolution
Staff training
Product sales
Recordkeeping strengths
Account management
Certification
HIS- Pediatric First Aid - CPR AED Child/Infant/Adult
Timeline
Home Care Provider
Pacific Homecare Services
05.2024 - Current
Customer Service Representative
La Superior Market
08.2019 - Current
Bachelor of Spanish: Education -
California State University, Stanislaus
05.2001 -
Associate of Arts - Transfer: Spanish
San Joaquin Delta College
05.2001 -
Associate of Arts - Arts: Arts, Humanities, Social Science
San Joaquin Delta College
05.2001 -