Laura Eva Gauthier
Mont-Tremblant
Summary
Adept at staff management and customer service, I significantly enhanced team productivity and customer satisfaction at Metro Mont-Tremblant. Leveraging strong problem-solving and team leadership skills, I led initiatives that streamlined operations and fostered a collaborative work environment, contributing to a noticeable improvement in efficiency and service quality.
Overview
23
23
years of professional experience
Work History
Department Manager
Metro Mont-Tremblant
07.2020 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Assistant Department Manager
IGA Morin Heights
06.2016 - 03.2020
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Bakery Clerk
IGA Morin-Heights
07.2015 - 06.2016
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Administrative Assistant
Scouts Canada
03.2013 - 05.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Housekeeping Clerk
Scouts Canada
10.2014 - 03.2015
- Maintained clear communication channels with other departments, facilitating smooth daily operations throughout the property.
- Supported management in achieving cost-saving goals by monitoring supply usage and suggesting alternative products where appropriate.
- Anticipated guest needs by replenishing amenities promptly, enhancing overall comfort during their stay.
- Promoted a safe working environment through strict adherence to safety guidelines and proper use of chemicals and equipment.
Camp Assistant Director
Camp Chapleau
09.2005 - 04.2013
- Actively participated in professional development opportunities to stay informed on best practices within the camping industry and bring fresh ideas back to the organization.
- Streamlined camper registration process, resulting in improved efficiency and camper satisfaction.
- Enhanced camp program quality by developing and implementing innovative activity plans.
- Ensured compliance with all health and safety regulations, maintaining a secure environment for both staff and campers.
- Managed daily camp operations, ensuring a safe and enjoyable environment for all participants.
- Cultivated an inclusive atmosphere that welcomed diverse perspectives, fostering a sense of belonging among all members of the camp community.
Sales Associate
Boulangerie Première Moisson
09.2001 - 09.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to achieve monthly sales targets.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Animal Sciences
Vanier College
Saint-Laurent, NoneSocial Service Techniques
Dawson College
Montreal, NoneSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Task delegation
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Department Manager
Metro Mont-Tremblant
07.2020 - Current
Assistant Department Manager
IGA Morin Heights
06.2016 - 03.2020
Bakery Clerk
IGA Morin-Heights
07.2015 - 06.2016
Housekeeping Clerk
Scouts Canada
10.2014 - 03.2015
Administrative Assistant
Scouts Canada
03.2013 - 05.2015
Camp Assistant Director
Camp Chapleau
09.2005 - 04.2013
Sales Associate
Boulangerie Première Moisson
09.2001 - 09.2005
Animal Sciences
Vanier College
Social Service Techniques
Dawson College
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