LAURA CUDDY
BRANTFORD,ON
Summary
My goal is to see the Records Department operate at peak efficiency and full compliance, functioning as a cohesive team where every member feels valued, supported, and essential to the success of our shared mission.
Overview
18
18
years of professional experience
Work History
Records Clerk
Brantford Police Service
10.2022 - Current
- Complete document management processing for paper and electronic records, including filing, scanning and searching.
- Maintain Records Management System and other information systems as required.
- Provide receptionist duties for visitors attending or calling the service, identifying their concerns and advising of the appropriate contacts and procedures to be followed.
- Provide superior customer service to internal and external members (in-person, phone and e-mail).
- Process Police Records Checks
- Receive requests under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
- Receive requests for records on accidents and occurrences to the courts, insurance companies, law firms and other agencies.
- Process documents for court, provide court disclosure and ensure that court dispositions are accurately recorded.
Store Manager On Duty
Zehrs Markets
01.2014 - 10.2022
- As a form of growing development in the company, I have been trusted with the role of Manager on Duty. I carry and over see all of the responsibilities of the Store Manager including all functions from store opening to store closing the store.
- I guide upwards of 60+ employees throughout the store and ensure business standards are being over exceeded amongst all varying departments.
- I am trusted with many cooperate tasks and encrypted information such as writing detailed logs during conference call meetings, complete in-depth documents of end of day sales and journaling the progress of our team for future improvement.
- It is my job to keep the store a clean and safe environment for both employees and customers, therefore gathering as much detailed information from possible complaints or injuries with empathy in order to find a solution immediately.
Recruiter and Orientation Trainer
Zehrs Markets
01.2014 - 10.2022
- Attract applicants by placing job advertisements, contacting recruiters, using newsgroups and job sites.
- Determine applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
- Execute the Orientation Program, and support and guide new team members on their first day with a combination of online learning and on-the-job practice activities.
Joe Fresh Manager
Zehrs Markets
01.2014 - 10.2022
- As a Joe Fresh Department Manager my roles consist of yet are not limited too, hiring, training, disciplining, motivating staff, hitting sale targets and staffing/scheduling upwards of 10 staff members.
- I am responsible for the stores administrative duties such as, ensuring the growth of our financial performance, conducting invoice payments, placing orders.
- Ensuring customer satisfaction and product quality is an important part of my role to lead the team to create and maintain an excellent experience for our customers.
- A large role is to produce fun content throughout multiple media websites promoting upcoming deals/promotions and merchandise, I have conducted research on algorithms and trends to ensure it reaches all people of interest.
- I work off of strict deadlines and high expectations I regularly communicate with upper management and contribute in conference meetings in order to leverage a world class brand and business practice.
Administrative Assistant
Loblaws Company Limited
01.2007 - 01.2014
- Provided full administrative support to District Managers and VPs within the Zehrs and Loblaw Market Division. Managed daily calendars including scheduling of meetings, appointments and booking all travel arrangements.
- Plan, coordinate and ensure schedules and deadlines are followed and respected. Monitored in-coming calendaring requests, attachments and managing materials.
- Huddles, Townhalls, special events, meetings for the each District Team. Proven attention to accuracy and detail required when dealing with a high volume of requests and correspondence.
- Organized and manage a variety of documents, reports and information.
- Timely management of expenses and reimbursements, ensuring expense reports are accurate, punctual, and efficiently submitted. Supported leaders in the onboarding of talent including new hire set-ups, internal transfers, terminations, ordering computers and telephone equipment.
- Used professional judgment to screen, prioritize and determine actions for incoming calls and inquiries. Supported each District by being the lead contact for inquiries and assuming responsibility for various projects, team initiatives and serving on committees as required.
Education
High School Diploma -
Northern Collegiate Secondary School
Sarnia ONDiploma - Business Marketing
Lambton College
Sarnia, NoneSkills
- knowledge of crown briefs and bail processes
- Proficient in CPIC and NICHE RMS
- Understanding of subpoenas and summons
- Skilled and enthusiastic communicator in person, over the telephone and computer
- Excellent customer service representative
- Understanding of the Canadian Criminal Code
Languages
English
Full Professional
Timeline
Records Clerk
Brantford Police Service
10.2022 - Current
Store Manager On Duty
Zehrs Markets
01.2014 - 10.2022
Recruiter and Orientation Trainer
Zehrs Markets
01.2014 - 10.2022
Joe Fresh Manager
Zehrs Markets
01.2014 - 10.2022
Administrative Assistant
Loblaws Company Limited
01.2007 - 01.2014
High School Diploma -
Northern Collegiate Secondary School
Diploma - Business Marketing
Lambton College
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