Laura Ching Laam Lau
Toronto,Canada
Summary
Proactive and well-organized administrative professional with extensive experience in office administration, customer service, and sales support coordination. A highly organized and efficient team player with strong interpersonal skills, capable of working independently and thriving under pressure to meet deadlines with accuracy. Proficient in various software and platform, with expertise in workflow optimization, record management, and database maintenance. Skilled in video and photo design, as well as coordinating meetings, events, and new employee training. Known for multitasking, listening attentively, and offering support to ensure smooth operations and excellent service.
Overview
6
6
years of professional experience
Work History
Office Administrator
Avantier Inc.
05.2023 - Current
- Provided outstanding customer service, addressing inquires and concerns promptly and professionally.
- Coordinated communication between sales, production department, and clients to manage quotes, purchase orders, invoices, project statuses, shipments, and other sales-related activities.
- Maintained and organized electronic filing systems to ensure efficient information retrieval and record-keeping.
- Reviewed and optimized administrative procedures by identifying areas for improvement and implementing necessary changes.
- Assisted with onboarding new employees, including training on task prioritization, procedures, and company protocols.
- Prepared detailed meeting agendas and minutes for distribution, ensuring accurate documentation and follow-up.
- Generated reports and created engaging videos to support the implementation and success of sales strategies.
Assistant Officer
The Hong Kong University of Science and Technology
03.2020 - 11.2022
- Reviewed research proposals, agreements, reports, and financial documents to ensure compliance with established guidelines and regulations.
- Managed proposal and report submissions in a timely manner to ensure adherence to deadlines.
- Liaised effectively with internal, external, and international stakeholders on research-related matters, addressing inquiries and providing timely support.
- Maintained a comprehensive and up-to-date database to ensure accurate records and information management.
- Provided logistical support for meetings, workshops, and events, including coordinating schedules, venues, and required materials.
Clerk
University Grants Committee, Hong Kong Government
09.2019 - 01.2020
- Assisted in reviewing grant proposals for post-secondary institutional sponsorship programs, ensuring alignment with program requirements and guidelines.
- Managed paper and electronic filing systems to ensure efficient retrieval of records.
- Prepare meeting agendas and minutes for distribution and record keeping.
- Provide logistic support to meetings and events.
Administrative Assistant
LASC Limited
10.2018 - 04.2019
- Provided comprehensive company secretary services to clients, including ensuring compliance with statutory regulations and corporate governance standards.
- Prepared and issued service contracts, tailored to client needs, ensuring adherence to legal frameworks.
- Supported clients with documentation and filing related to annual returns, company registration, and other corporate filings.
- Handled general administrative duties, including managing incoming calls and inquiries and maintaining an up-to-date filling system.
- Managed office supplies, including booking stationery, coordinating shipping and providing logistical support for office operations.
Education
Bachelor of Arts - Chinese Language And Literature
Hong Kong Baptist University
Hong Kong11-2019
Skills
- Microsoft Office software
- Video and Photo design in HeyGen and Canva
- Platform management in Salesforce, QuickBooks and PeopleSoft
- Office administration
- Professional customer service
- Sales support coordination
- Workflow and procedure optimization
- New employee training
- Meeting and event coordinations
- Filling, records and database maintenance
- Documentation and reporting
- Teamwork and collaboration
Languages
English
Full Professional
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
Interests
- Running and Marathons
- Camping
- Board Games
- Reading
Timeline
Office Administrator
Avantier Inc.
05.2023 - Current
Assistant Officer
The Hong Kong University of Science and Technology
03.2020 - 11.2022
Clerk
University Grants Committee, Hong Kong Government
09.2019 - 01.2020
Administrative Assistant
LASC Limited
10.2018 - 04.2019
Bachelor of Arts - Chinese Language And Literature
Hong Kong Baptist University
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