Laura Yeager
Vancouver,BC
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
11
11
years of professional experience
Work History
Restaurant Manager/Assistant General Manager
Italian Kitchen
Vancouver, British Columbia
04.2023 - 03.2025
- Resolved conflicts among employees in an effective manner.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Restaurant Manager
Rogue Kitchen and Wetbar
Vancouver, British Columbia
05.2021 - 04.2023
- Accountable for restaurants daily cash procedures
- Completed weekly purchasing for bar, to go and dry goods
- Produced and submitted a schedule costed within company guidelines to General Manager
- Executed group bookings for events of up to 350 people
- Worked closely with Executive Chef to ensure food quality and costs
- Worked with ownership on promoting business
- Responsible for the growth of all staff
- Creating policies and procedures to ensure great guest experience and growth of the restaurant
- Responsible for hiring and onboarding of all new staff
Assistant General Manager/General Manager
The Flying Pig Holdings Ltd
01.2020 - 04.2021
- Accountable for restaurants daily finances and invoices
- Completed weekly inventory and purchasing for the Liquor, Wine and Beer Program
- Produced and submitted a schedule costed within company guidelines to ownership two weeks in advance
- Managed group bookings for events of up to 150 people
- Worked closely with Executive Chef to ensure food quality and costs
- Responsible for social media at my location
- Worked with ownership on promoting business
- Responsible for the growth of all management staff
- Creating policies and procedures to ensure great guest experience and growth of the restaurant
Dining Room Server/Shift Supervisor/Restaurant Manager
WildTale Coastal Grill
03.2019 - 01.2020
- Participated in the training and development of staff through coaching and official training shifts
- Communicated both food and drink daily features to guests and participated in sales-based competitions
- Took on additional responsibilities to assist managers in the daily opening/closing of the restaurant
- Such as balancing sales reads, tracking daily labour hours and ensuring the security of the building
Server/ Bartender
Cardero's
03.2016 - 03.2019
- Responsible for the safe serving of food and beverages
- Provided the perfect guest experience for a variety of clientele ranging from smaller tables to larger parties
- Communicated both food and drink daily features to guests and participated in sales-based competitions
- Created a regular clientele through hard work and dedication
Night & Events Manager
Cibo
, Canada
12.2013 - 02.2016
- Company Overview: (Calgary, AB)
- Responsible for all FOH scheduling and forecasting
- Ensured all policies and procedures met by all staff
- Key Holder for open and closing of the restaurant
- Booked and managed all group functions up to 100 people, created special menus, co-ordinated with GM and Beverage manager of LWB needs
- Created training program for all FOH staff
- Managed the floor on a nightly basis to ensure customer satisfaction
- (Calgary, AB)
Education
High School Diploma -
West Vancouver Secondary School
West Vancouver, BC01-1999
Skills
- Financial analysis
- Inventory control
- Employee training
- Policy development
- Budget management
- Customer service
References
References available upon request.
Timeline
Restaurant Manager/Assistant General Manager
Italian Kitchen
04.2023 - 03.2025
Restaurant Manager
Rogue Kitchen and Wetbar
05.2021 - 04.2023
Assistant General Manager/General Manager
The Flying Pig Holdings Ltd
01.2020 - 04.2021
Dining Room Server/Shift Supervisor/Restaurant Manager
WildTale Coastal Grill
03.2019 - 01.2020
Server/ Bartender
Cardero's
03.2016 - 03.2019
Night & Events Manager
Cibo
12.2013 - 02.2016
High School Diploma -
West Vancouver Secondary School
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