Summary
Overview
Work History
Education
Skills
Timeline
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Laura Vieser

Victoria,BC

Summary

Experienced medical receptionist with a strong educational background in hospitality and recent applicable work experience in the medical field. I have worked within both large and small organizations and used my strong communication and organization skills to offer a friendly and professional experience for patients.

Overview

12
12
years of professional experience

Work History

Doctor's Assistant

Dr. Lupin at Cosmedica
03.2024 - 07.2025
  • Supported medical dermatology visits and physician-led cosmetic treatments: conducted consults, set care plans, prepared patients/rooms, coordinated consents/scheduling, and handled post-treatment follow-ups.
  • Co-developed clinic policies and SOPs—including emergency response, infection control, and documentation—contributing to a successful external medical audit/accreditation
  • Managed my dermatologist’s patient retention pipeline—point-of-care rebooking, recall lists, and follow-ups—to move patients from consult to plan completion and keep the physician’s schedule full.
  • Organized and executed in-office third-party skincare studies: recruited and screened participants, built tracking tools, captured standardized photography, managed follow-ups, and compiled sponsor deliverables

Medical Office Assistant

Dr. Jennifer Robinson
12.2022 - 10.2023


  • Coordinated patient flow and consult readiness—roomed patients, addressed pre-visit questions, and ensured charts, imaging, and rooms were staged for the surgeon.
  • Orchestrated end-to-end surgical scheduling—aligning the surgeon’s calendar, OR block time, anesthesia and nursing teams, and public-hospital resources—to build accurate slates and ensure on-time starts.
  • Single point of accountability for cosmetic operations—prepared individualized private-pay quotes (single and multi-procedure), controlled inventory/purchasing for office and surgical supplies, and captured/maintained before-and-after galleries.

Concierge /Medical Office Assistant

MD ESTHETICS
02.2020 - 12.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Spa Experience Coordinator

Fairmont Empress
03.2018 - 02.2020
  • Answered telephone and email inquiries regarding spa treatments and appointment availability
  • Interacted with a large volume of guests daily and provided a consistent professional customer experience
  • Maintained solid knowledge base of all spa and resort products and services
  • Handled high priority clients while managing day-to-day activities of spa

Customer Service Representative

Victoria Butterfly Gardens
05.2016 - 09.2016
  • Provided high level of customer service to guests during the sale of admission and merchandise
  • Assisted with garden operations as needed
  • Performed various inventory duties included stocking and pricing of items within the gift shop

Ticket Agent

CVS Sightseeing
05.2015 - 08.2015
  • Sold admission, processed payments and issued tickets
  • Worked in the reservations office answering phones and emails
  • Kept track of outgoing and incoming tour passenger counts

Front Desk Receptionist

Maple Ridge Cottages
05.2013 - 08.2013
  • Welcomed arriving guests and provided essential information for the property
  • Cleaned and stocked cottages following checkouts
  • Answered guest inquiries in person and over the phone

Education

Exchange Semester

IMC University of Applied Sciences Krems
Krems an der Donau, Niederösterreich

Bachelor of Arts - Global Tourism Management

Royal Roads University
Victoria, BC
2018

Diploma - Events and Conventions Management

Thompson Rivers University
Kamloops, BC
2015

High School Diploma -

Queen Margaret's School
Duncan, BC
2013

Skills

  • Excellent problem solving skills while working within time restraints
  • Familiar with a variety of computer software and a quick learner with new programs
  • Highly developed organizational skills with attention to detail
  • Strong interpersonal skills both in person and through written communications
  • Consistent positive attitude and eagerness to learn new skills

Timeline

Doctor's Assistant

Dr. Lupin at Cosmedica
03.2024 - 07.2025

Medical Office Assistant

Dr. Jennifer Robinson
12.2022 - 10.2023

Concierge /Medical Office Assistant

MD ESTHETICS
02.2020 - 12.2022

Spa Experience Coordinator

Fairmont Empress
03.2018 - 02.2020

Customer Service Representative

Victoria Butterfly Gardens
05.2016 - 09.2016

Ticket Agent

CVS Sightseeing
05.2015 - 08.2015

Front Desk Receptionist

Maple Ridge Cottages
05.2013 - 08.2013

Exchange Semester

IMC University of Applied Sciences Krems

Bachelor of Arts - Global Tourism Management

Royal Roads University

Diploma - Events and Conventions Management

Thompson Rivers University

High School Diploma -

Queen Margaret's School

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Laura Vieser