LAURA VESCIO
AURORA,Canada
Summary
Dedicated and personable receptionist with 10+ years of experience providing exceptional customer service and administrative support in fast-paced office environments. Highly skilled in managing phone systems, greeting clients, scheduling appointments, and handling inquiries with professionalism and efficiency. Adept at maintaining office organization, managing front-desk operations, and ensuring smooth daily operations. Known for excellent communication, multitasking, and problem-solving abilities, with a strong commitment to delivering a positive and welcoming experience for all visitors and staff.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Receptionist
Oracle Risk Management Services Inc.
04.2021 - Current
- Directed visitors with a welcoming attitude to enhance their experience.
- Handled phone inquiries efficiently and courteously.
- Ensured timely and accurate submission of incoming claims.
- Coordinated shipping and receiving of parcels.
- Managed processing of incoming and outgoing registered mail efficiently.
- Processed and allocated cheques to corresponding policies.
- Utilized office equipment such as printers, scanners, copiers, and fax machine for executing daily tasks.
Corporate Receptionist
Weber Stephen Canada
Woodbridge, Ontario
08.2017 - 02.2021
- Maintained business office inventory and equipment
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Collated, bound and stored computer-generated reports.
- Delivered administrative support to Grill Academy team organizing classes and scheduling.
- Crafted detailed class menus while managing the collation, binding, and printing processes.
Group Fitness Coach
Orange Fitness/Anytime Fitness
01.2013 - 07.2017
- Promoted health and wellness to class members by encouraging sustainable habits and consistency.
Personal Trainer/Spin Instructor
City of Ottawa
01.2009 - 01.2013
- Led fitness programs for a diverse clientele.
Legal Administrator
Ontario Ministry of Attorney General
01.1992 - 06.1997
- Provided effective administrative support services for senior staff and associates
Education
Business Management Diploma -
Humber College
01.1990
Skills
- Phone and Email Communication
- Scheduling and Appointment Coordination
- Office Organization and Multitasking
- Microsoft Office Suite (Word, Excel, Outlook)
- Time Management and Prioritization
- Mail management
- File organization
- Documentation and reporting
- Office equipment operations
- Office management
Certification
- CPR & First Aid, 2020
- OTFit OrangeTheory Fitness Certification, 2017
- Certified Personal Training Specialist, 2002
- Mad Dogg Athletics Spin Certification, 2010
Timeline
Receptionist
Oracle Risk Management Services Inc.
04.2021 - Current
Corporate Receptionist
Weber Stephen Canada
08.2017 - 02.2021
Group Fitness Coach
Orange Fitness/Anytime Fitness
01.2013 - 07.2017
Personal Trainer/Spin Instructor
City of Ottawa
01.2009 - 01.2013
Legal Administrator
Ontario Ministry of Attorney General
01.1992 - 06.1997
Business Management Diploma -
Humber College
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