Laura Vasquez
Ridgecrest
Summary
Ambitious person with extensive experience in overseeing daily operations and ensuring high-quality service and standards. Proven success in staff training, customer feedback integration, and compliance with regulations. Skilled in inventory control, customer service, and fostering team collaboration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level janitorial position. Ready to help achieve company goals.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Classic Gyros
01.2023 - 08.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
Restaurant Server
Pita Fresh
07.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Central Technical Publication Librarian
DynCorp International
11.2016 - 07.2020
- Assisted in the development and enforcement of library policies, ensuring a consistent level of service and resource availability for all users.
- Conducted regular audits of physical and digital collections to identify gaps in information resources and recommend acquisitions.
- Updated library website with current resources and information, increasing user engagement and facilitating remote access to materials when necessary.
- Enhanced document accessibility by creating a comprehensive digital cataloging system for technical publications.
- Catalogued and organized books, materials and other documents for proper library management.
Education
High School Diploma -
Montgomery High School
San Diego, CA06.2010
Skills
- Team Management
- Inventory control and record keeping
- Customer service
- Staff Management
- fast learner
- Critical Thinking
- Collaboration and Teamwork
- Quality Assurance
- Quality Control
- Calm and Pleasant Demeanor
- works well alone or in a team
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Classic Gyros
01.2023 - 08.2024
Restaurant Server
Pita Fresh
07.2022 - 01.2023
Central Technical Publication Librarian
DynCorp International
11.2016 - 07.2020
High School Diploma -
Montgomery High School
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