LAURA VARGAS
Greater Sudbury,ON
Summary
Public Relations and Marketing Strategist with a strong passion for building meaningful connections between people, brands, and communities. I bring a creative mindset, strategic thinking, and a hands-on approach to every project — from digital marketing campaigns to community-focused initiatives. My work is driven by empathy, purpose, and a desire to create an authentic impact. Open to opportunities in PR, event management, communications, and marketing, where I can help organizations grow, connect, and inspire.
Overview
10
10
years of professional experience
Work History
Volunteer
YMCA - Canada Connects Program
Greater Sudbury, Ontario
11.2022 - Current
- Support newcomers by providing information and insights into Canadian customs, culture, and the social, political, and economic context.
- Facilitate integration by introducing newcomers to formal and informal social, and employment networks.
- Foster cross-cultural understanding, and promote a welcoming community for immigrants.
Customer Support Specialist
ILTO EXAMS
MEDELLIN, COLOMBIA
05.2020 - 01.2021
- Internationally standardized English exam company. Customer service via WhatsApp chat.
- Developed procedures for system maintenance and user support.
- Identified areas of improvement for the existing products or services.
- Created detailed documentation for all customer service activities.
- Provided technical assistance to customers via phone, email, and live chat.
- Updated knowledge base articles with new information as needed.
- Trained new staff members on how to use the company's software applications.
- Resolved customer complaints regarding website usage or product performance.
Accounting Assistant
INVERSIONES MAAA S.A.S
MEDELLIN, COLOMBIA
05.2017 - 09.2019
- Developed procedures for more efficient workflow in accounting department.
ALMACENES NAVARRO OSPINA S.A.S.
Administrative Assistant
MEDELLIN, COLOMBIA
06.2015 - 04.2017
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Post-Graduate Certificate - Public Relations
Cambrian College of Applied Arts And Technology
Greater Sudbury, None01-2025
Diploma - Cost And Auditing
POLITECNICO COLOMBIANO JAIME ISAZA CADAVID
Medellin-Colombia 03-2015
Graduate Certificate - Credit Risk And Management
SERVICIO NACIONAL DE APRENDIZAJE—SENA
Medellin-Colombia12-2011
Skills
- Corporate Communications
- Event planning and coordination
- Public Relations Strategy
- Social Media Marketing and Content Creation
- Creative problem solving
- Client Relationship Management
- Administrative support experience
- Marketing Campaign Development
Timeline
Volunteer
YMCA - Canada Connects Program
11.2022 - Current
Customer Support Specialist
ILTO EXAMS
05.2020 - 01.2021
Accounting Assistant
INVERSIONES MAAA S.A.S
05.2017 - 09.2019
ALMACENES NAVARRO OSPINA S.A.S.
Administrative Assistant
06.2015 - 04.2017
Post-Graduate Certificate - Public Relations
Cambrian College of Applied Arts And Technology
Diploma - Cost And Auditing
POLITECNICO COLOMBIANO JAIME ISAZA CADAVID
Graduate Certificate - Credit Risk And Management
SERVICIO NACIONAL DE APRENDIZAJE—SENA
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