Laura Van Tuinen, CHRL
Grimsby,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Application Support Specialist
CLAC (Christian Labour Associate of Canada)
05.2022 - Current
- Responsible for the health and sustainability of the CRM Operations from a support perspective
- Leading implementation, testing, training & documentation within change initiatives and current state of the core Enterprise CRM/database UnionWare
- Manage all system integrations within the core business product UnionWare
- Provide system expertise and guidance by supporting the 'front line' - Labour Relations, Training, Benefits & Retirement, Member Call Centre and Workforce Planning
- Troubleshoot, escalate, and liaison with vendor for break/fix issues and customizations
- Manage bi-annual UnionWare CRM system upgrades
- Identify and build Data Integrity Alerts and other DSO offerings
- Utilize Service Desk ticketing system to respond and troubleshoot user issues and needs.
Retirement Specialist
CLAC (Christian Labour Associate of Canada)
10.2017 - 05.2022
- Managed approximately 50 incoming calls, per day from union member across Canada regarding the CLAC Group Pension and RRSP plans
- Used TELUS Health and UnionWare data systems to accurately verify, review, update, and provide account details to members
- Accurately provided Pension and RRSP investment plan information to members including legislated plan options to access retirement savings
- Correctly processed withdrawals and managed requests to register or transfer retirement plans to other financial institutions
- Provided Union member support regarding completion of forms to ensure accuracy and timeliness of withdrawals and transfer of funds
- Calmly and sensitively dealt with member concerns in a professional matter
- Took steps to appropriately resolve member's concerns when able and follow up or escalate when required
- Managed the online member portal, support escalation user; consult with IT on escalated requests and resolutions
- Provide first-tier web support and member service in registering, navigating, and troubleshooting errors with the online member portal
- Administrative tasks as requested: data integrity audits, beneficiary card audit, returned payment logs, assisting in member call outs.
- Streamlined the retirement application process for clients, ensuring timely and accurate submissions.
HR Coordinator
Meridian Credit Union
08.2015 - 07.2016
- Oversaw the management and administration of key employee engagement, performance and recognition programs for 1500+ employees (Contract Position)
- Proactively managed the annual Gallup Q12 employee engagement survey to ensure successful administration while consulting with vendor to maintain positive relationships
- Liaised with internal HR partners to ensure all deliverables were provided to vendor in accordance with project timelines and with 100% accuracy
- Continuous management of the online performance management process using Halogen V11
- Provided end-user support to ensure managers/employees had the ability to effectively set, review, and be assessed against goals that supported the organization's strategic objectives and annual merit review process
- Managed the Reward & Recognition program and online platform through Achievers to drive higher levels of employee engagement including the launch of new recognition guidelines and key campaigns
- HR data systems administrator: processed updates/changes, ensured data integrity to all system employee data
- Troubleshot and provided timely resolution to any end-user inquiry regarding the Rewards & Recognition and/or Performance Management systems.
Business Administrator
Canada Bread Co. Ltd. (Franchise Operation)
09.2011 - 08.2015
- Effectively and efficiently supported franchise with all administrative duties related to Accounting, Human Resources and Customer Service to ensure smooth day-to-day operations
- Responsible for all computerized bookkeeping duties (A/R and A/P, account reconciliations, HST remittance)
- Managed operational budget, minimizing expenditures and achieved cost savings
- Ran weekly reports from Canada Bread franchising, prepared financial reports and data
- Ensured operations met franchise compliance and reporting requirements
- Provided HR consultation services to small business franchise owners: recommended solutions and provided primary or escalated support on employee relations matters such as recruitment, terminations, performance management, employment contracts and legislative compliance.
Manager, People & Performance
Caldic (formerly Nealanders International Inc.)
10.2009 - 07.2011
- Managed the People & Performance team in the development and delivery of human resource strategies for all organizational levels
- Provided HR support to the regional offices (Quebec, BC, Alberta, Chicago)
- Led organizational human resources projects with a view to improve core functions and developed value-added processes and tools
- Reviewed, revised, and developed departmental policies and employee handbooks based on organizational need and legislative compliance
- Responsible for all company-wide training initiatives: designed and executed an on-boarding and orientation program for all new hires
- Developed and implemented the annual code of conduct training for all employees
- Collaborated with VP, HR on execution of all off-site training initiatives
- Coached managers and employees to resolve matters relating to team effectiveness and conflict resolution
- Provided support, guidance and recommendations on employee relations, compensation and benefits, team building and performance management matters
- Administered benefits plan and liaised with carriers and employees
- Managed STD and LTD claims
- Designed and implemented the company Rewards & Recognition program
- Chaired several employee volunteer committees for the planning of company special events (social responsibility campaigns, annual holiday celebration, summer BBQ's, employee recognition events)
- Managed the full cycle recruitment process for all mid to senior level positions; oversaw staffing budget
- Responsible for the development and roll out of the HR communication plan
- Oversaw the monthly newsletter.
Senior Human Resources Generalist
Collins Aerospace (formerly UTC Aerospace Systems/Goodrich Aerospace)
05.2004 - 10.2009
- Provided counsel and support to assigned business units on HR Generalist activities including complex employee relations, recruitment, retention, training and development, talent management, compensation and benefits as well as performance management
- Ensured that advisement complied with employment, legal and regulatory requirements
- Managed strategic development, planning and implementation of all site employee communications
- Site Communications Manager: Managed the delivery of all site internal communication campaigns; ensuring core messages were aligned with company vision and values
- Provided support to senior leadership in the development of communication strategies and implementation plans
- Participated in the design, facilitation and analysis of HR surveys including 'Voice of the Customer' and 'Employee Voice' to assist in the development and implementation of HR strategies and process improvements
- Defined a fair employee discipline process/policy as co-chair of the joint employee-management team
- Integrated a newly revitalized management skills training program to meet desired culture future state
- Executed the implementation of a new competency-based performance management system for over 400 production employees
- Successfully managed the site HRIS implementation of PeopleSoft 8.8 as the project team lead
- Led the division wide (9 sites) implementation of a new performance/talent management e-tool (Success Factors) to streamline the performance assessment, employee development and succession planning process.
Education
Bachelor of Human Resources & Labour Relations -
Athabasca University
07.2009
Human Resources Management Post Graduate Diploma/Degree -
Sheridan College
08.2003
Advertising Diploma -
Sheridan College
05.2000
Skills
- Recruitment & Retention
- On-boarding & Orientation
- Employment Legislation
- Collective Bargaining
- HR Policies & Procedures
- Employment Law & Compliance
- Culture & Diversity Initiatives
- Employee Engagement
- Employee & Labour Relations
- Conflict Resolution
- Coaching & Counselling
- HRMS Systems
- Corporate Communications
- Talent & Succession Planning
- Benefit Administration
- Project Management
- Training & Development
- Performance Management
- Organizational Development & Effectiveness
- Superior Customer Service
- Data Analysis
- Database Administration
- Teamwork and Collaboration
- Problem-Solving
- Software Upgrades
Computer Systems Expertise
- UnionWare Enterprise v24.04.01
- Manage Engine Service Desk Plus 13.7
- Telus Health / BOL
- HRIS: ADP People@Work, PeopleSoft, JDEdwards, ADP Enterprise, Insync (Ceridian), Super HR
- Time & Attendance systems: Kaba AutoTime, Softworks
- Performance/Talent/Engagement/Rewards Management systems: Success Factors, Halogen, Gallup Q12 & Strengths, Achievers
- Recruitment Management & Applicant Tracking Tools: Kenexa, Njoyn
- Microsoft Word, Excel, PowerPoint, Publisher, Visio, Outlook, Teams, SharePoint, SQL, DNN
Timeline
Application Support Specialist
CLAC (Christian Labour Associate of Canada)
05.2022 - Current
Retirement Specialist
CLAC (Christian Labour Associate of Canada)
10.2017 - 05.2022
HR Coordinator
Meridian Credit Union
08.2015 - 07.2016
Business Administrator
Canada Bread Co. Ltd. (Franchise Operation)
09.2011 - 08.2015
Manager, People & Performance
Caldic (formerly Nealanders International Inc.)
10.2009 - 07.2011
Senior Human Resources Generalist
Collins Aerospace (formerly UTC Aerospace Systems/Goodrich Aerospace)
05.2004 - 10.2009
Bachelor of Human Resources & Labour Relations -
Athabasca University
Human Resources Management Post Graduate Diploma/Degree -
Sheridan College
Advertising Diploma -
Sheridan College
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