Laura Valle
Lake Elsinore,CA
Summary
Professional with robust background in customer support, adept at resolving complex issues and enhancing client satisfaction. Proficient in effective communication, problem-solving, and adapting to dynamic environments. Strong team collaborator focused on delivering consistent, high-quality results. Reliable and flexible, ensuring optimal performance in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Customer Representative
Solar Management Services
01.2016 - Current
- Ensure the goals, mission and vision of the store and company are executed
- Create a positive culture for performance, building trust and guest loyalty
- Dedicated to keeping track of inventory and stock
- Place orders for uniforms and shoes for employees
- Assist office manager in basic office responsibilities
- In charge of verifying that social security identity is correct
- Maintain office space clean and organized
- Check invoice accuracy in bank statements
- Make sure all bills are paid in time and in full
- Receive and welcome guests, resolve complaints with excellent customer service
- Responsible of delivering out employee checks
- Handle customer complaints
- Answer customer questions
- Establish relationships with outside organizations
- Supervise orientation of new employees
- Complete exit interviews
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
Payroll Administrator
Solar Service Center
01.2013 - 01.2015
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using and processing payroll to meet preset requirements.
Receptionist
McDonalds Corporate Office
01.2012 - 01.2013
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
High School Diploma -
Chaparral High School
01.2005
Skills
- Leadership
- People Skills
- Bilingual (English and Spanish)
- Attention to Detail
- Organizational Skills
- Customer Service
- Administrative Procedures
- Clerical Procedures
- Information Accuracy
- Reception Management
- Office Supply Management
- Right Network
- One Pay Payroll
- Paylocity Payroll
- MS Excel
- MS Word
- MS PowerPoint
- Quality assurance
- Customer service excellence
- Spanish language fluency
- Data management
- Assertiveness
Timeline
Customer Representative
Solar Management Services
01.2016 - Current
Payroll Administrator
Solar Service Center
01.2013 - 01.2015
Receptionist
McDonalds Corporate Office
01.2012 - 01.2013
High School Diploma -
Chaparral High School
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