Laura Valentina Salas Díaz
Scarborough,Canada
Summary
Detail-oriented administrative professional with a background in business management and experience in customer service, banking, and office support roles. Skilled in record management, client relations, and administrative coordination. Reliable, organized, and adaptable. Seeking an administrative or office support position.
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Cleaner
Select Ontario
Toronto, Canada
09.2024 - 10.2025
- Followed safety protocols to ensure a secure working environment.
- Restocked cleaning supplies and reported inventory needs promptly.
- Collaborated with team members to complete cleaning tasks efficiently.
- Inspected areas for cleanliness and addressed issues immediately.
- Communicated with management regarding maintenance and repair needs.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Service Advisor
Bancolombia
Bogotá, Colombia
12.2022 - 07.2024
- Assisted clients with banking inquiries and service requests.
- Provided product knowledge to enhance customer service experience.
- Collaborated with team members to streamline service processes.
- Resolved customer complaints promptly and professionally.
- Maintained up-to-date knowledge of financial products and services.
- Educated clients on digital banking tools and resources.
- Documented client interactions accurately in the customer management system.
Service Advisor
BBVA
Bogotá, Colombia
12.2020 - 10.2022
- Managed client inquiries and service requests.
- Updated administrative and financial records with accuracy and confidentiality.
- Assisted clients with banking inquiries and service requests.
- Provided product knowledge to enhance customer service experience.
- Resolved customer complaints promptly and professionally.
- Maintained up-to-date knowledge of financial products and services.
- Educated clients on digital banking tools and resources.
Call Center Agent
Teleperformance
Bogotá, Colombia
12.2019 - 12.2020
- Resolved customer complaints using active listening and problem-solving skills.
- Documented call details accurately in the customer relationship management system.
- Collaborated with team members to enhance service delivery and resolve issues.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Managed high-volume of inbound and outbound customer calls.
- Identified customer needs by asking probing questions and actively listening to responses.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
BBA - Business Administrator
Fundación Universitaria del Área Andina
Bogotá, Colombia 02.2020 - 08.2023
Business Management Technologist -
SENA
Bogotá, Colombia 09.2017 - 10.2019
High School Diploma -
I.E. Compartir Suba
Bogotá, Colombia 02.2012 - 11.2016
Skills
- Administrative & Office Support
- Data Entry & Record Management
- Customer Service & Client Relations
- Scheduling & Documentation
- Problem Solving & Conflict Resolution
- Team Collaboration & Multitasking
- Communication
- Safety compliance
- Equipment operation
- Cleaning techniques
- Facility sanitation
- Customer service
- Record keeping
- Problem resolution
- Effective communication
Certification
- WHMIS (Workplace Hazardous Materials Information System)
- Worker Health and Safety Awareness in 4 Steps
Timeline
Cleaner
Select Ontario
09.2024 - 10.2025
Service Advisor
Bancolombia
12.2022 - 07.2024
Service Advisor
BBVA
12.2020 - 10.2022
BBA - Business Administrator
Fundación Universitaria del Área Andina
02.2020 - 08.2023
Call Center Agent
Teleperformance
12.2019 - 12.2020
Business Management Technologist -
SENA
09.2017 - 10.2019
High School Diploma -
I.E. Compartir Suba
02.2012 - 11.2016