Laura Valdez
Calexico
Summary
Accomplished Assistant Manager of Operations at Forever 21, adept in boosting customer satisfaction and team performance. Leveraged interpersonal communication and retail inventory skills to enhance operational efficiency and effectiveness. Proven track record in mentoring staff and implementing safety protocols, contributing to a significant improvement in workplace productivity and safety standards.
Overview
14
14
years of professional experience
Work History
Assistant Manager of Operations
Forever 21
09.2023 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility
- Coordinated with General Manager in different operational issues and promotional activities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Assisted in recruiting, hiring and training of team members.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented safety protocols to maintain a secure work environment for employees.
Retail Receiving Support Associate
Macy’s
08.2022 - 09.2023
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded pallets and deliveries and organized products in warehouse.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Placed, tagged and secured merchandise in diverse designated areas.
Selling and Support Captain
Macy's
04.2022 - 08.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with loss prevention in monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
Merchandise Team Leader
Macy's
06.2021 - 04.2022
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Developed visual merchandising plans and strategies to promote store offerings.
- Collaborated with store managers to determine best placement for merchandise displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Organized store merchandise racks by size, style, and color.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Merchandise Associate
Macy's
10.2014 - 06.2021
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated signage and price tags to reflect current sales.
- Operated cardboard balers, forklifts and trash compactors safely.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Construction Manager
Inbest Promotora De Inversión SAPI De CV
01.2012 - 07.2014
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Verified completed projects met approved time, quality, and cost estimates.
- Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
Management Assistant
Inbest Promotora De Inversión SAPI De CV
04.2011 - 01.2012
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Prepared comprehensive reports for senior management, highlighting key performance indicators and areas for improvement.
Education
Bachelor Of Business Administration - Finance
UABC
Mexico12.2012
Skills
- Active Learning
- Retail Inventory
- Stock Receiving
- Interpersonal Communication Skills
- Customer Service
- Retail Knowledge
- Product Sales and Promotion
- Returns and Exchanges
- Loss Prevention Goals Monitoring
- Learning Strategies
- Cash Transactions Processing
- Store Planning and Display Design
- Product Signage and Labeling
- Restocking Processes
- Computer Proficiency and Microsoft Office
- Register Opening and Closing
- Delivery Truck Unloading
- Retail Support
- Motivated Team Player
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager of Operations
Forever 21
09.2023 - Current
Retail Receiving Support Associate
Macy’s
08.2022 - 09.2023
Selling and Support Captain
Macy's
04.2022 - 08.2022
Merchandise Team Leader
Macy's
06.2021 - 04.2022
Merchandise Associate
Macy's
10.2014 - 06.2021
Construction Manager
Inbest Promotora De Inversión SAPI De CV
01.2012 - 07.2014
Management Assistant
Inbest Promotora De Inversión SAPI De CV
04.2011 - 01.2012
Bachelor Of Business Administration - Finance
UABC