Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Tolentino

Surrey,B.C

Summary

Dependable and meticulous individual with practicum experience in hospital settings and a solid background in medical administration. Proven ability to thrive in fast-paced environments, support clinical teams, and ensure smooth patient flow with accurate documentation. Committed to delivering professional, patient-focused support.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Pulse Physiotherapy & Sport Clinic
Surrey, British Columbia
06.2024 - Current
  • Schedule physiotherapy, massage, and chiropractic appointments using Jane App.
  • Verify patient eligibility and process billing for MSP, ICBC, WorkSafeBC, and extended health providers.
  • Manage front-desk operations: answer calls, respond to emails, and greet patients professionally.
  • Maintain accurate patient records, and follow up on treatment plans and insurance coverage.
  • Order and track office and clinical supplies to support daily operations.
  • Process payments, issue receipts, and reconcile daily POS transactions.
  • Collaborate with practitioners and staff to ensure an efficient workflow and a positive patient experience.

Healthcare Unit Clerk Practicum

Royal Columbian Hospital
New Westminster, British Columbia
07.2025 - 08.2025
  • Scheduled services, including SNT, porters, housekeeping, and maintenance.
  • Performed administrative tasks: faxing, photocopying, admissions, and preparing discharge paperwork.
  • Assembled and filed chartlets; dismantled charts for health records.
  • Maintained unit whiteboards with current patient status and care updates.
  • Answered phone calls, relaying messages to the healthcare team.
  • Ordered medical and office supplies for the unit.
  • Collaborated with PCCs, nurses, and interdisciplinary team members.

Packer/Shipper

1314146 BC LTD.
Vancouver, BC
04.2022 - 07.2024
  • Dispatched customer orders and prepared items for shipment, including packaging and labeling.
  • Ensured packages were delivered to designated locations such as loading zones or inventory areas.
  • Maintained a clean, sanitary, and safe work environment.
  • Followed and upheld company guidelines and policies.

Store Manager

Blue Ruby Jewellery
Vancouver, British Columbia
09.2020 - 04.2022
  • Led team of eight sales associates to consistently exceed monthly KPIs.
  • Trained key holders, permanent, and seasonal staff on customer service and product knowledge.
  • Analyzed weekly productivity reports and sales trends to enhance team performance.
  • Ensured strict adherence to loss prevention procedures, minimizing inventory shrinkage.
  • Verified execution of company merchandising standards and maintained visual displays.

Sales Associate

Cobs Bread
Vancouver, British Columbia
08.2018 - 09.2020
  • Executed in-store marketing campaigns to enhance product visibility and sales.
  • Operated POS system, processed payments, and managed cash transactions efficiently.
  • Guided guests through menu options, showcasing extensive knowledge of bread types and ingredients.
  • Maintained health and safety standards as per company guidelines to ensure compliance.
  • Counted cash floats and prepared deposits accurately at shift's end.

Team Leader

Mc Donalds
Vancouver, British Columbia
08.2015 - 08.2017
  • Delivered exceptional guest experiences through outstanding customer service.
  • Maintained high standards of store operations, focusing on cleanliness and efficiency.
  • Supervised floor staff during peak shifts to optimize performance and service levels.
  • Followed cash handling procedures and adhered to register policies diligently.
  • Contributed to store goals by driving sales and supporting profitability initiatives.

Education

Certificate - Healthcare Unit Clerk

British Columbia Institute of Technology
Burnaby, B.C
08-2025

High School Diploma -

St. Patrick Regional Secondary School
Vancouver, B.C
06-2016

Skills

  • Communication skills
  • Organization
  • Attention to detail
  • Time management
  • Team player
  • Problem solving
  • Fast learner
  • Adaptability

References

References available upon request.

Timeline

Healthcare Unit Clerk Practicum

Royal Columbian Hospital
07.2025 - 08.2025

Administrative Assistant

Pulse Physiotherapy & Sport Clinic
06.2024 - Current

Packer/Shipper

1314146 BC LTD.
04.2022 - 07.2024

Store Manager

Blue Ruby Jewellery
09.2020 - 04.2022

Sales Associate

Cobs Bread
08.2018 - 09.2020

Team Leader

Mc Donalds
08.2015 - 08.2017

Certificate - Healthcare Unit Clerk

British Columbia Institute of Technology

High School Diploma -

St. Patrick Regional Secondary School

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Laura Tolentino