Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Teoli

Montreal,QC

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

25
25
years of professional experience

Work History

Office Manager

SurplusTraders
09.2020 - 04.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Office Clerk

Bell Canada
10.1999 - 04.2017
  • Handled incoming business and client requests for information.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Responded to inquiries from callers seeking information.
  • Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.

Education

DEC - Office Systems Technology

Dawson College
Montreal, None
05-1997

Skills

  • Customer Service
  • Mail handling
  • Organizational Skills
  • Office Administration
  • Data Entry
  • Customer Relations
  • Adaptability and Flexibility
  • Attention to Detail
  • MS Office

Languages

English
Native or Bilingual
French
Professional Working
Italian
Professional Working

Timeline

Office Manager

SurplusTraders
09.2020 - 04.2024

Office Clerk

Bell Canada
10.1999 - 04.2017

DEC - Office Systems Technology

Dawson College

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Laura Teoli