Summary
Overview
Work History
Education
Skills
Timeline
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Laura Taylor

Toronto

Summary

Exceptional customer service; interpersonal, verbal and written communication skills Knowledge of Word, and Excel and VoIP. Strong problem-solving abilities, demonstrated by solving complex client issues and improving operations and processes. Flexible team player, non-judgmental and fair, with a genuine desire to help others succeed and the proven ability to do so. Highly developed organizational and time management skills, with the ability to prioritize and multi-task! Adroit decision-making skills, able to assess information and quickly come to the correct choice even when under stress.

Overview

6
6
years of professional experience

Work History

CSR/Dispaptch

ENERGY NETWORK SERVICES INC
05.2022 - 01.2023
  • Dispatch Drivers/Techs to locations
  • Book appointments for our techs to arrive on site
  • Received inbounds calls/emails re: any concerns on site
  • Invoiced all parts used on site
  • Order parts for our techs
  • Data entry.

Dispatcher/Customer Service

3Sixty Secure
01.2018 - 08.2021
  • Respond to all incoming emails and answers all incoming customer calls in a prompt and efficient manner
  • Dispatcher all guards for deliveries and pickups
  • Prepare all paperwork and run sheets for next day's guards deliveries and pickups
  • Answer and address all incoming guard inquiries while on the road
  • Track drivers on the road
  • Hand out or secure guns and needed ammo to armored guards coming on and off the road
  • I do have my PAL
  • (Possession and Acquisition License).

Alarm Station Operator / Dispatcher

Lanvac Alarms/API Alarms
10.2016 - 12.2018
  • Responds to incoming alarm signals in a prompt and efficient manner, ensuring excellent response time
  • Excellent telephone and interpersonal skills
  • Listens to customers and identifies needs and/or problems, decides which course of action should be taken based on the particulars described and follows established procedures and guidelines
  • Dispatch Authorities
  • Video surveillance, checking incoming video alarms and monitoring 24hrs sites for any suspicious activity.

Education

Certificate - Adult Education and Staff Training

Seneca College
Toronto, ON
01.2009

Skills

  • VoIP
  • APIs
  • Linux
  • Process Improvement
  • Surveillance
  • REST

Timeline

CSR/Dispaptch

ENERGY NETWORK SERVICES INC
05.2022 - 01.2023

Dispatcher/Customer Service

3Sixty Secure
01.2018 - 08.2021

Alarm Station Operator / Dispatcher

Lanvac Alarms/API Alarms
10.2016 - 12.2018

Certificate - Adult Education and Staff Training

Seneca College

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