Laura Sullivan
St. John's,NL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
St. John's, NL
02.2019 - Current
- Provided assistance to taxpayers in filing their tax returns accurately and efficiently.
- Processed taxpayer requests for payments or refunds in a timely manner.
- Assisted taxpayers with understanding the requirements of different types of taxes, such as income, sales, property, and excise taxes.
- Reviewed completed tax returns to ensure accuracy and compliance with applicable laws and regulations.
- Maintained confidential records of all taxpayer transactions.
- Provided technical support to taxpayers and agents over the phone by answering incoming calls promptly and professionally.
- Facilitated several E-Services and Benefit classes from 2021 to 2023.
- Explained goals and expectations required of trainees.
- Assessed employee performance during trainings and provided feedback.
- Provided individual coaching and mentoring to employees on best practices.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
Professional Title Searcher
Paper Trace Ltd.
St. John's, NL
08.2007 - 02.2019
- Assisted in preparing closing statements for transactions involving real estate titles.
- Collaborated with attorneys, lenders, appraisers and other parties involved in the transaction process.
- Performed research on historical land records to verify current ownership rights.
- Researched chain of title to determine legal owners of property.
- Developed strategies for resolving difficult cases involving conflicting claims to property titles.
- Conducted detailed title searches to identify real estate ownership and liens.
- Maintained accurate records of all transactions involving titles and related documents.
- Compiled data from multiple sources including county recorders offices into a comprehensive report.
- Prepared reports summarizing findings from title searches and document review.
- Evaluated potential risks associated with transferring title of property.
- Reviewed survey maps to ensure boundaries are accurately depicted on deed descriptions.
- Analyzed public records, such as deeds, mortgages, judgments, easements and other documents for accuracy.
- Performed title searches, ordered reports, and obtained clearance documents.
Education
Bachelor of Arts - English/Philosophy
Memorial University of Newfoundland
St John’s, NL04-2006
Accomplishments
- Canada Revenue Agency Award of Excellence
Affiliations
- Mixed media artist
Timeline
Taxpayer Services Agent
Canada Revenue Agency
02.2019 - Current
Professional Title Searcher
Paper Trace Ltd.
08.2007 - 02.2019
Bachelor of Arts - English/Philosophy
Memorial University of Newfoundland
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