Laura Suarez Cardona
Los Angeles
Summary
Dynamic and results-driven professional with experience at Otro Cafe, excelling in customer relations and problem-solving. Proven ability to enhance sales through effective upselling and maintain high customer satisfaction in fast-paced environments. Strong team player with excellent time management and organizational skills, committed to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Server
Otro Cafe
10.2025 - 01.2026
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Volunteer
Club Sourire
09.2024 - 06.2025
- Exhibited excellent communication and customer service skills.
- Assisted in organizing local charity events to raise funds for disadvantaged families.
- Collaborated with local organizations to provide food baskets to families in need.
- Helped increase the club's profit that year by over 5%
Intern
Troquer
04.2023 - 05.2023
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
- Collected, arranged, and input information into the database system.
Education
Bachelor of Science - Journalism
University of Southern California
Los Angeles, CA05-2029
Skills
- Active listening
- Complex Problem-solving
- Time management
- Customer relations
- Adaptive team player
- Cultural awareness
- Multitasking and organization
- Simultaneous interpretation
- Team collaboration
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
Portuguese
Elementary
English
Native or Bilingual
Timeline
Server
Otro Cafe
10.2025 - 01.2026
Volunteer
Club Sourire
09.2024 - 06.2025
Intern
Troquer
04.2023 - 05.2023
Bachelor of Science - Journalism
University of Southern California