Laura Sprinkhuysen
Hanna,AB
Summary
Efficient bookkeeper with excellent knowledge of collection and claims procedures, strong communication skills, and a strong background in guest service environments. Skilled in resolving customer queries, preparing weekly and monthly reports, and delivering quality service to exceed expectations. Seeking an opportunity to expand skills and contribute to the success of a company. Considered hardworking, ethical, detail-oriented, meticulous, adaptable, energetic, and customer-oriented.
Overview
20
20
years of professional experience
Work History
Front Desk Manager
Canalta Hotel
03.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Cashier
Westview Co-op Licquor Store
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Bookkeeper
Big Country Construction
10.2020 - 10.2023
- Impressive communications skills leading to desirable outcome
- Classified, recorded and summarized data using journals, ledgers or computers
- Kept records current with regular transaction posting
- Processed employee salaries and wages using payroll systems
- Converted financial records into different formats for digital and physical storage
- Met tax obligations through timely filings and payments
- Managed, maintained and prepared financial statements and reports.
Bookkeeper/Cashier Supervisor
Freson Bros
02.2018 - 10.2020
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Bookkeeper
Anchor Glass & Lock & Key
06.2004 - 06.2018
- Maintained and processed invoices, deposits and money logs
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Education
Certificate - Academic Upgrading (Adult Basic Education)
Sait
Calgary, AB04.2004
Skills
- Bookkeeping
- Payroll Administration
- Bookkeeping Software
- Organizing and Categorizing
- Administrative Support
- Customer Relations
- Problem-solving skills
- Conflict Management
- Check-in and Check-out Procedures
References
References upon request.
Languages
English
Timeline
Front Desk Manager
Canalta Hotel
03.2024 - Current
Cashier
Westview Co-op Licquor Store
12.2023 - Current
Bookkeeper
Big Country Construction
10.2020 - 10.2023
Bookkeeper/Cashier Supervisor
Freson Bros
02.2018 - 10.2020
Bookkeeper
Anchor Glass & Lock & Key
06.2004 - 06.2018
Certificate - Academic Upgrading (Adult Basic Education)
Sait
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