Summary
Overview
Work History
Education
Skills
Software
Timeline
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Laura Spano

Bradford,ON

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

12
12
years of professional experience

Work History

Medical Coordinator

Medcan
03.2023 - Current
  • Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
  • Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
  • Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
  • Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
  • Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
  • Provided compassionate support to patients during difficult times, offering resources for emotional wellbeing alongside physical health treatments.
  • Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
  • Communicated with patients, ensuring that medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Cardiac Data Clerk

Southlake Regional Health Centre
02.2019 - 12.2021
  • Enhanced data accuracy by diligently reviewing and correcting discrepancies in reports.
  • Streamlined data entry processes for increased efficiency and reduced errors.
  • Maintained high-quality data records by consistently updating and organizing information in databases.
  • Improved data retrieval times with well-organized filing systems, expediting access to critical information.
  • Prepared detailed reports for management, showcasing trends and insights derived from analyzed data sets.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed data entry protocols, rules and regulations.

Medical Unit Clerk

Southlake Regional Health Centre
02.2012 - 01.2019
  • Improved patient satisfaction by efficiently managing medical records and ensuring accuracy in documentation.
  • Expedited physician order processing for timely patient care, streamlining communication between healthcare teams.
  • Enhanced unit efficiency with proper scheduling of patients'' tests, appointments, and procedures.
  • Reduced wait times for patients by promptly answering phone calls and addressing inquiries from families and staff members.
  • Supported administrative duties by transcribing physician orders, updating charts, and maintaining accurate patient data records.
  • Assisted in preparing discharge paperwork to expedite the process for both patients and healthcare providers.
  • Handled sensitive situations discreetly while assisting with conflict resolution among staff members or patients'' families when necessary.

Education

Medical Administrative / Dental Assisting

Seneca College of Applied Arts And Technology
North York, ON
08.1995

Skills

  • Patient Care Coordination
  • Adaptability and Flexibility
  • Data Analysis
  • Computer Literacy
  • Customer Service Orientation
  • Patient Confidentiality
  • Microsoft Office Suite
  • Time Management
  • Electronic Health Records Management
  • Attention to Detail
  • Healthcare Administration
  • Medical Terminology Proficiency
  • Critical Thinking

Software

Word, Excel, Salesforce, Accuro, Meditech

Timeline

Medical Coordinator

Medcan
03.2023 - Current

Cardiac Data Clerk

Southlake Regional Health Centre
02.2019 - 12.2021

Medical Unit Clerk

Southlake Regional Health Centre
02.2012 - 01.2019

Medical Administrative / Dental Assisting

Seneca College of Applied Arts And Technology

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Laura Spano