Laura Scott
Toronto,Canada
Summary
Dedicated hospitality management professional of 8 years.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Merchandise Manager
Sam's Food Stores
01.2022 - 05.2023
- Negotiated pricing with vendors to achieve maximum profitability.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Rotated merchandise and displays to feature new products and promotions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Store Manager
Exxon Mobil
01.2020 - 02.2022
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Assisted customers in pumping gasoline, putting air in tires and using the drive-thru carwash.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
- Pumped gas for guests and took payments.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Lead Waitress/Server
Longhorn Steakhouse
01.2016 - 07.2020
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Shift Manager
McDonalds
02.2017 - 06.2020
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Manchester, New HampshireAssociate of Arts - Hospitality
West Virginia University
Morgantown, WV03.2020
Skills
- Teamwork and collaboration
- Cleaning techniques
- Chemical handling
- Ability to lift up to 60lbs
- Food preparation and safety
- Hospitality service expertise
- Kitchen maintenance
- Inventory organization
- Vendor relations
- Product restocking
- Food Plating and Assembly
- Kitchen Task Management
Certification
- AHA CPR Certification - 2016
- U.S Food Handlers Certification
- SafeServe - Canadian Certification
Timeline
Merchandise Manager
Sam's Food Stores
01.2022 - 05.2023
Store Manager
Exxon Mobil
01.2020 - 02.2022
Shift Manager
McDonalds
02.2017 - 06.2020
Lead Waitress/Server
Longhorn Steakhouse
01.2016 - 07.2020
Bachelor of Science - Business Management
Southern New Hampshire University
Associate of Arts - Hospitality
West Virginia University