Summary
Overview
Work History
Education
Skills
Languages
blogging, creating and researching.
Timeline
Generic

Laura Sawatzky

Regina,SK

Summary

Outgoing Medical Office Assistant with 10 plus years of experience collecting co-pays, gathering patient demographics, setting appointments and greeting patients. Reliable individual familiar with HIPAA protocols and infection control standards. Committed to providing active tier-one support to patients and staff.

Overview

6
6
years of professional experience

Work History

Front Office Medical Assistant

Queen City Medical Specialists
09.2021 - Current
  • Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones for 6 plus physicians, greeting patients, and performing data entry.
  • Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
  • Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
  • Maintained an clean, organized reception area for welcoming environment for patients and visitors.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Performed EKG's And Orthostatic Blood pressure readings.
  • Maintained up to 100 plus faxes per day.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Navigated complex insurance claims processes to ensure prompt reimbursement for services rendered.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.

Medical Office Assistant

Pasqua South Medical Centre
08.2018 - 09.2021
  • Answered telephone calls for 5 plus physicians to offer office information, answer questions, and direct calls to additional staff members as needed.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed up to 50 plus patients to exam rooms, fielded questions, and prepared for physician examinations in addition to maintaining flow of on-going traffic for other clinic areas on top of performing administrative functions.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.

Education

Life Coaching Diploma - Root-Cause Therapy And Trauma-Informed.

The Centre For Healing
Melbourne, Australia
05.2023

No Degree - Applied Social Sciences And Humanities

University of Regina
Regina, SK
06.2020

Certificate of Technical Studies - Cosmetology Studies

Delmar College Of Hair And Aesthetics
Calgary, AB
06.1992

Skills

  • Front Desk Operations
  • Medical Reception
  • HIPAA Compliance
  • Healthcare Industry Knowledge
  • Scheduling appointments
  • Payment Processing
  • Recording medical histories
  • Explaining procedures to patients
  • Excellent telephone demeanor
  • Reliable team player

Languages

English
Professional Working

blogging, creating and researching.

My passion lies in sharing real-life experiences through blogging, aiming to assist individuals in overcoming everyday challenges. Additionally, I find joy in crafting innovative plans, conducting thorough research, and acquiring knowledge to enhance my own life and support others in their journey as well as we only know what we know, until what we know becomes disrupted with something new.

Timeline

Front Office Medical Assistant

Queen City Medical Specialists
09.2021 - Current

Medical Office Assistant

Pasqua South Medical Centre
08.2018 - 09.2021

Life Coaching Diploma - Root-Cause Therapy And Trauma-Informed.

The Centre For Healing

No Degree - Applied Social Sciences And Humanities

University of Regina

Certificate of Technical Studies - Cosmetology Studies

Delmar College Of Hair And Aesthetics

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Laura Sawatzky