Laura Rye
St. Catharines,ON
Summary
Detail-oriented HR professional offering energetic and assertive personality. Trained in human resources policies, file maintenance and conflict resolution. Well-versed in industry guidelines and best practices.
Overview
7
7
years of professional experience
Work History
Server/Bartender
The Twisted Pig
06.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Student Recruitment Officer
Niagara College
07.2021 - 04.2022
- Contributed to higher retention rates through proactive communication with current students regarding academic progress and available support services.
- Established strong relationships with local schools and community organizations to promote awareness of the institution''s offerings.
- Collaborated with academic departments to create informative materials outlining program requirements and advantages.
- Coordinated campus tours showcasing facilities, faculty, and resources to potential enrollees.
- Developed tailored presentations for prospective students and parents highlighting program benefits and resources.
- Improved overall student satisfaction with efficient follow-up on inquiries, applications, and enrollment processes.
- Increased enrollment rates through the organization and execution of engaging open house events.
Business Administrator
Family And Child Services
01.2021 - 06.2021
- Prepares and processes all department paperwork and powerpoint presentations.
- Coordinates a variety of meetings by including participants, scheduling time and dates as well as all logistics including booking conference rooms, room set up and beverage and meals.
- Know and adhere to all FACS policies and procedures.
- Maintains current electronic address books and Lotus sign out notes.
Financial Advisor
Scotiabank
05.2017 - 09.2020
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Conducted thorough research on market trends and investment products to provide well-informed recommendations to clients.
Education
Graduate Certificate - Human Resources
Niagara College
Niagara-on-the-Lake, ON04.2020
BBA - Finance
Brock University
St. Catharines04.2016
Skills
- Guest Engagement
- Sales Expertise
- Point of Sale Operation
- Service Prioritization
- Problem Solving
- Conflict Resolution
- Effective Communication
- Time Management
- Attention to Detail
- Strong Work Ethic
- Positive Attitude
- Sales Techniques
Languages
English
Native or Bilingual
Certified Human Resources Professional (CHRP.)
Demonstrates the expertise and knowledge in Human Resources Management.
Timeline
Student Recruitment Officer
Niagara College
07.2021 - 04.2022
Server/Bartender
The Twisted Pig
06.2021 - Current
Business Administrator
Family And Child Services
01.2021 - 06.2021
Financial Advisor
Scotiabank
05.2017 - 09.2020
Graduate Certificate - Human Resources
Niagara College
BBA - Finance
Brock University
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