Laura Ruiz
Toronto,ON
Summary
A professional event planner, with impeccable organizational skills and attention to detail. Can easily adapt and take charge of situations as creativity and problem solving are strong assets. Focus on customer service and hospitality always looking to exceed customer's expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Bartender
Hoops Sports Bar and Grill
Toronto
09.2021 - Current
- Greet, listen, and provide outstanding customer service.
- Stay updated on changes to menu and beverages daily.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Contribute with the team to accomplish positive results as needed.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Floor Manager
Tacos Baby J
Toronto
06.2023 - 11.2023
- Ensured that all staff members adhered to safety guidelines and regulations.
- Assigned tasks to team members in accordance with their skillset.
- Provided training and guidance to new employees regarding store policies and procedures.
- Created daily work schedules for staff members according to the needs of the business.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Event Coordinator
Centennial College Progress Campus
02.2021 - 06.2021
- Planned and organized entertaining online events for Centennial students
- Communicated with providers in order to achieve the most favorable terms
- Created and developed social media strategies to attract students to join the events proposed.
Homeroom Teacher
Liceo Boston
Bogota, Colombia
08.2018 - 12.2018
- Developed lesson plans, teaching materials, and test based on curriculum provided by school standard which addressed individual learning styles
- Kept accurate student's reports to maintain productive communication throughout program participation.
Education
Special Event Planning -
Centennial College
01.2021
CELTA Certified Teacher -
University of Cambridge
Skills
- Beverage Preparation
- Payment Processing
- Customer service expertise
- Food Handlers
- Smart Serve
- It's your shift
Certification
- Microsoft Word
- Bilingual
- Social Media and Marketing
Languages
Spanish
Native/ Bilingual
Timeline
Floor Manager
Tacos Baby J
06.2023 - 11.2023
Restaurant Bartender
Hoops Sports Bar and Grill
09.2021 - Current
Event Coordinator
Centennial College Progress Campus
02.2021 - 06.2021
Homeroom Teacher
Liceo Boston
08.2018 - 12.2018
Special Event Planning -
Centennial College
CELTA Certified Teacher -
University of Cambridge
- Microsoft Word
- Bilingual
- Social Media and Marketing
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