Laura Rodriguez
Attorney
Pleasanton,California
Summary
Bilingual human services professional with over 15 years of multicultural experience in the Bay Area serving diverse and underserved communities through nonprofit organizations, higher education, and community programs. Extensive experience in developmental disabilities services, case management, program supervision, and staff development. Currently serving as a Bilingual Case Manager at Regional Center of the East Bay, coordinating services and developing Individual Program Plans (IPP) for individuals with developmental disabilities. Proven ability to lead teams, supervise staff, coordinate complex services, and collaborate with community agencies to ensure high-quality service delivery. Recognized for strong leadership, crisis management, cultural competency, and commitment to person-centered services for diverse populations, particularly the Latino community.
Overview
30
30
years of professional experience
1
1
Language
Work History
Bilingual Case Manager
Regional Center of the East Bay (RCEB)
San Leandro, California
10.2024 - Current
- Manage full case management process for individuals with developmental disabilities including assessment, planning, service authorization, advocacy, and monitoring.
- Facilitate Individual Program Plan (IPP) development with consumers, families, and service providers.
- Coordinate services and supports including community resources, natural supports, and RCEB-funded services.
- Advocate for consumers to ensure access to legal rights, services, and benefits.
- Monitor consumer health, safety, and service quality.
- Maintain accurate and compliant documentation, case notes, and regulatory reporting.
- Collaborate with service providers, families, and agencies to resolve complex service needs.
TEAM Services Supervisor
La Familia Counseling Service
Hayward, California
05.2021 - 10.2024
- Supervised multidisciplinary staff including case managers and therapists providing services to diverse populations.
- Conducted weekly individual supervision, team meetings, and case conferences.
- Led staff training, onboarding, and professional development programs.
- Monitored documentation quality, billable service standards, and program performance metrics.
- Participated in recruitment, hiring, and performance evaluation of staff.
- Collaborated with Alameda County departments and community organizations on treatment planning and service coordination.
- Served as liaison with funders and regulatory agencies, ensuring compliance with contract requirements.
- Contributed to program development, quality assurance, and policy implementation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Case Manager – Developmental Disabilities Program
La Familia Counseling Service
Hayward, California
10.2015 - 04.2021
- Managed case services for Latino clients receiving Regional Center services.
- Facilitated development and implementation of Individual Program Plans (IPP).
- Coordinated access to generic resources, natural supports, and RCEB funded services.
- Advocated for clients’ rights under California developmental disability laws and regulations.
- Monitored consumer health, safety, and service outcomes.
- Maintained accurate documentation compliant with regulatory requirements and agency policies.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Financial Aid Specialist
Las Positas College
Livermore, California
01.2006 - 03.2007
- Assisted students and families with federal and state financial aid programs.
- Provided guidance on FAFSA, Dream Act, and Fee Waiver applications.
- Supported diverse student populations in navigating higher education access and funding.
- Maintained strict confidentiality of student records.
- Maintained accurate records of financial aid data through diligent documentation and regular database updates.
- Facilitated timely disbursement of funds to eligible students by closely monitoring award status, compliance, and enrollment changes.
- Reconciled accounts receivable balances with awarded financial aid funds for accurate reporting purposes.
- Enhanced student awareness of financial aid opportunities by conducting informative workshops and presentations.
- Assisted families in navigating complex federal and state regulations to successfully secure funding for their education expenses.
Human Resources Manager
Grupo Éxito
Medellin, Colombia
07.1996 - 12.2003
- Managed human resources operations for large corporate workforce.
- Supervised HR staff and oversaw employee recruitment, training, and performance management.
- Implemented HR policies and ensured legal compliance with labor regulations.
- Handled employee relations, conflict resolution, and benefits administration.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Motivated employees through special events and incentive programs.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Education
Master of Procedural Law - Due Process
Universidad Internacional De Andalucía
Spain05.2001
Postgraduate Studies - Civil Procedural Law
Universidad Pontificia Bolivariana
Medellín, Colombia12.1998
Bachelor of Law and Political Science -
Universidad Pontificia Bolivariana
Medellín, Colombia12.1997
Skills
- Services for individuals with disabilities
- Individual program plan creation
- Case management oversight
- Team leadership and development
- Program design and assessment
- Crisis response
Timeline
Bilingual Case Manager
Regional Center of the East Bay (RCEB)
10.2024 - Current
TEAM Services Supervisor
La Familia Counseling Service
05.2021 - 10.2024
Case Manager – Developmental Disabilities Program
La Familia Counseling Service
10.2015 - 04.2021
Financial Aid Specialist
Las Positas College
01.2006 - 03.2007
Human Resources Manager
Grupo Éxito
07.1996 - 12.2003
Master of Procedural Law - Due Process
Universidad Internacional De Andalucía
Postgraduate Studies - Civil Procedural Law
Universidad Pontificia Bolivariana
Bachelor of Law and Political Science -
Universidad Pontificia Bolivariana
COMMUNITY & VOLUNTEER EXPERIENCE
- Courageous Girls Foundation, San Francisco
- Congreso Familiar, Oakley, CA
- Catholic Charities, Concord, CA
- Latinos Por La Educación, Las Positas College
- San Pio XII Drug Addiction Recovery, Medellín, Colombia
Summa Cum Laude
Master of Procedural Law (Due Process) – Summa Cum Laude
Universidad Internacional de Andalucía – Spain