Laura Rodriguez
Redondo Beach
Summary
Administrative Medical Assistant proficient in all areas of administrative work. Gained 15 years experience with Endocrinologist Dr. Jordan Geller. Detail-oriented and committed to maintaining highest quality control and care standards. Highly self-motivated with strong ability to handle multiline phone system and prioritize workloads with little or no supervision. Sensitive to patient emotional, social and mental health needs. Absolute continual learner.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Dr. Jeffrey Toll
01.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines and payroll.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Covered back office as needed with rooming patients, phlebotomy, injections and EKGs.
Front and Back Office Medical Assistant
Geller Endocrinology And Internal Medicine
06.2014 - 02.2021
- Coordinated patient scheduling, check-in, check-out and collected payments for cash office.
- Maintained record filing system to improve document organization and management.
- Answered multi-line phone system, routed calls and delivered messages to staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided high energy and professionalism when dealing with all levels of patients and staff.
- Preformed vitals and venipunctures.
- Completed patient referrals to other medical specialists.
- Completed authorizations for prescriptions and procedures.
- Helped patients complete necessary medical forms and documentation.
- Checked patient data including insurance, demographic and health history to keep information current.
Front Office Medical Assistant
8920 Medical Geller, Rudnick, Bamberger & Bush
12.2006 - 06.2014
- Managed multi-line high volume phone system.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Certified Phlebotomy Technician - Phletbotomy
AUMT Institute
Torrance, CA06.2016
High School Diploma -
Leuzinger High School
Lawndale, CA06.2001
Skills
- Microsoft Word, Excel, Outlook and Adobe Acrobat
- Fluent English and Spanish
- Motivated to maintain customer satisfaction and contribute to company success
- Specialize in quality, speed and process optimization
- Able to communicate professionally and effectively with physicians and staff
- Efficient and reliable team player
- Flexible & Adaptable
- Phlebotomist CPT1 Credential Q5E4P3Y2
Timeline
Administrative Assistant
Dr. Jeffrey Toll
01.2021 - Current
Front and Back Office Medical Assistant
Geller Endocrinology And Internal Medicine
06.2014 - 02.2021
Front Office Medical Assistant
8920 Medical Geller, Rudnick, Bamberger & Bush
12.2006 - 06.2014
Certified Phlebotomy Technician - Phletbotomy
AUMT Institute
High School Diploma -
Leuzinger High School
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