Laura Rizzuto
Stoney Creek,ON
Summary
Dedicated Case Manager with expertise in client advocacy and resource navigation. Proven ability to facilitate communication among clients and providers, ensuring effective support and compliance.
Overview
16
16
years of professional experience
Work History
Case Manager
Innomar Strategies
Oakville, Ontario
01.2025 - Current
- Facilitated communication among clients, providers, and insurance representatives to enhance service delivery.
- Assisted clients in navigating healthcare systems and accessing vital resources.
- Educated clients on treatment options and available community resources.
- Monitored client progress through regular follow-up contacts to ensure effective support.
- Documented client interactions and maintained accurate case files for compliance purposes.
Taxpayer Services Agent
Canada Revenue Agency
Remote, ON
10.2021 - 09.2024
- Assisted taxpayers with inquiries regarding tax filings and benefits eligibility.
- Provided accurate information on tax regulations and compliance requirements.
- Communicated effectively with diverse populations to address concerns and questions.
- Maintained up-to-date knowledge of changing tax laws and policies.
- Documented interactions with taxpayers in compliance with agency standards.
Administration Manager
Forsmith Building Science Consultants
Burlington, Ontario
03.2019 - 10.2021
- Coordinated project scheduling and resource allocation for multiple consulting initiatives.
- Organized workflows to enhance efficiency and decrease operating costs.
- Developed and maintained filing systems for effective project documentation management.
- Cultivated a positive work culture, fostering strong client and team relationships.
- Led health and safety initiatives, ensuring compliance with Occupational Health and Safety standards.
- Conducted safety audits and training sessions to promote workplace safety.
Receptionist Administrator
Active Body Clinic
Stoney Creek, Ontario
07.2018 - 03.2019
- Managed front desk operations and maintained a welcoming environment for clients.
- Handled client inquiries and resolved issues with professionalism and care.
- Coordinated communication between staff and clients to ensure seamless service delivery.
Operations Manager - Self Employed
A-Star Tree Experts
Stoney Creek, Ontario
10.2009 - 05.2018
- Managed daily operations for tree care services, ensuring effective crew scheduling and workflow efficiency.
- Oversaw compliance with safety regulations and maintained adherence to industry standards.
- Coordinated equipment maintenance and managed inventory to support operational efficiency.
- Developed training programs to enhance staff skills in tree removal techniques.
- Tracked project progress, managed budgets, and handled administrative tasks including invoicing and record-keeping.
- Supervised logistics for efficient transport of equipment and materials to job sites.
Education
Certificate - Human Resources Management
Mohawk College of Applied Arts And Technology
Hamilton, Ontario06-2021
Certificate - Occupational Health And Safety Management
Mohawk College of Applied Arts And Technology
Hamilton, Ontario01-2021
Bachelor of Arts - Psychology
University of Western Ontario
London, Ontario10-2004
Skills
- Client advocacy and resource navigation
- Case documentation
- Interdisciplinary communication
- Treatment education
- Adjudication
Timeline
Case Manager
Innomar Strategies
01.2025 - Current
Taxpayer Services Agent
Canada Revenue Agency
10.2021 - 09.2024
Administration Manager
Forsmith Building Science Consultants
03.2019 - 10.2021
Receptionist Administrator
Active Body Clinic
07.2018 - 03.2019
Operations Manager - Self Employed
A-Star Tree Experts
10.2009 - 05.2018
Certificate - Human Resources Management
Mohawk College of Applied Arts And Technology
Certificate - Occupational Health And Safety Management
Mohawk College of Applied Arts And Technology
Bachelor of Arts - Psychology
University of Western Ontario