Laura Rivas
Oceanside
Summary
Senior-level experience managing residential properties. Currently managing over 260 units throughout San Diego and Riverside Counties.
Clear communication with staff, owners, tenants and vendors serves as the core to creating long-term relationships that form the foundation of a successful portfolio. Excellent in troubleshooting a wide range of property issues from the ground up, confidently navigating through any level of difficulty. Strong multitasker, equally skilled at delegating jobs and recognizing when best to personally handle the project. Organizational skills have been honed through experience and work in harmony with extensive industry knowledge. Expert at finding smart solutions to finishing projects, meeting deadlines and staying within budget.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Property Manager
PROPERTY ADVANTAGE
11.2008 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Evaluation Manager
Philliber Research Associates
12.1998 - 08.2007
- Led cross-functional teams in the design, execution, and analysis of program evaluations to drive organizational improvement.
- Enhanced evaluation processes by implementing data-driven strategies and streamlining workflow.
- Optimized data collection methods by utilizing state-of-the-art technology and software tools for accurate measurement of outcomes.
- Led team of 65 to collect, enter and update databases.
- Trained subordinates on effective evaluation implementation to increase accuracy of data.
- Conducted rigorous data analysis to inform evidence-based recommendations for program improvements.
- Provided mentoring and professional development opportunities to junior evaluation staff members, fostering growth within the team.
- Designed surveys and other evaluation tools to collect meaningful, actionable data.
Education
REAL ESTATE - California Real Estate
Allied Real Estate Schools
San Diego, CA12-2024
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Eviction procedures
- Property tours and inspections
- Property management expertise
- Maintenance coordination
- Microsoft office
Certification
- Certified California Legal Aspects of Real Estate
- Certified California Real Estate Practices
- Certified California Real Estate Principles
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
PROPERTY ADVANTAGE
11.2008 - Current
Evaluation Manager
Philliber Research Associates
12.1998 - 08.2007
REAL ESTATE - California Real Estate
Allied Real Estate Schools
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