Laura Reyes
Moreno Valley
Summary
Looking for a stable, professionally sound, established company that can benefit from having an experienced, responsible, hard working professional. Strength and experience in inventory, shipping and receiving, customer service, sales, promotions, clerical and data entry, managing, supervising, and setting schedules for all employees, booking job locations and events, training and recruiting new hires. Willing to relocate to: Menifee, CA - Moreno Valley, CA - Murrieta, CA. Authorized to work in the US for any employer.
Experienced in retail management with a focus on operational efficiency and customer satisfaction. Led initiatives that enhanced workflow, implemented training programs for staff, and developed inventory management processes to reduce waste. Collaborated with cross-functional teams to create promotional campaigns, resulting in increased foot traffic and sales during peak periods. Monitored staff performance and addressed issues while ensuring a positive brand image through effective customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Starbucks
Riverside
08.2022 - Current
- Led team initiatives to enhance operational efficiency, resulting in improved workflow and customer satisfaction levels.
- Implemented training programs for new baristas, increasing staff proficiency and service quality throughout store operations.
- Developed and maintained inventory management processes, ensuring accurate stock levels and reducing waste substantially.
- Collaborated with cross-functional teams to create promotional campaigns, driving increased foot traffic and sales during peak periods.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Store Manager
Cold Stone Creamery
Moreno Valley
03.2016 - 08.2022
- Duties and responsibilities include, but are not limited to, managing employees, training, scheduling, communicating, as well as multitasking and customer service
- Inventory tracking, making sure all items and ingredients are available for the upcoming weeks/month based on out of balance and out of stock reports.
- Maintaining a clean store and work environment, stressing the importance of cleanliness to all employees, as well as trainees.
- Employee sensitivity training, Sexual harassment policies in the workplace training, customer care training
- Setting up traveling mobile unit in order to promote and sell at special events, fairs, shows as well as product placement and advertising for the store throughout Southern California.
Cashier, Asst. Manager
Sombrero Market
Colton
- Duties and responsibilities included, sales, customer service, and training employees and new hires
- U-haul rentals, paperwork and assisting store manager
Education
High school or equivalent -
Del Puerto High School
Patterson, CASkills
- Retail Management
- Profit & Loss
- Commercial Cleaning
- Sales
- Pricing
- Sales Management
- Human Resources
- Retail sales
- Merchandising
- Store Management Experience
- Assistant Manager Experience
- Inventory Control
- Operations Management
- Management
- Customer service
- Recruiting
- Payroll
- Process Improvement
- Operational efficiency
- Staff training
- Inventory management
Certification
Food Handler Certification
Timeline
Manager
Starbucks
08.2022 - Current
Store Manager
Cold Stone Creamery
03.2016 - 08.2022
Cashier, Asst. Manager
Sombrero Market
High school or equivalent -
Del Puerto High School