Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Laura Reyes

Victorville,CA

Summary

Dynamic professional with a strong background in customer service and program management, honed at Hometown Buffet and Brookdale Senior Living. Proven ability to foster relationships, enhance program quality, and ensure child safety. Skilled in cash handling and demonstrating patience and empathy, consistently delivering exceptional support and assistance to clients and colleagues.

Experienced youth program coordinator with strong focus on team collaboration and achieving results. Skilled in managing after-school activities, fostering positive and inclusive environment, and ensuring smooth operations. Reliable and adaptable to changing needs, bringing effective communication, organizational, and leadership abilities. Known for building strong relationships with students, staff, and parents, and driving program success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cashier /Restaurant Server

Hometown Buffet
08.2014 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Receptionist

Brookdale Senior Living
01.2017 - 07.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

After-School Site Coordinator

Boys and Girls Club
11.2023 - Current
  • Established a safe and inclusive learning environment, fostering positive relationships among students, staff, and parents.
  • Served as a mentor and role model to students, offering guidance and encouragement as they navigated various challenges in their lives.
  • Enhanced program quality by developing and implementing engaging after-school activities tailored to students'' interests.
  • Adapted existing programs based on evaluations results to better meet the needs of current participants.

Education

Associate of Arts - Sociology

Riverside City College
Riverside
06-2021

High School Diploma -

San Gorgonio High School
San Bernardino, CA
06-2010

Skills

  • Child safety
  • Parent communication
  • Activity planning
  • Data collection
  • Special needs support
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Program management

Certification

I have a CPR certification as well as a food handlers card.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

After-School Site Coordinator

Boys and Girls Club
11.2023 - Current

Receptionist

Brookdale Senior Living
01.2017 - 07.2019

Cashier /Restaurant Server

Hometown Buffet
08.2014 - 01.2017

Associate of Arts - Sociology

Riverside City College

High School Diploma -

San Gorgonio High School
Laura Reyes