Laura Rew
Woodstock,Canada
Summary
I am a dedicated professional with a strong track record in customer support, where I excel at quickly resolving issues and significantly boosting client satisfaction. I thrive in collaborative team settings and adapt seamlessly to evolving challenges. My exceptional communication and problem-solving skills, paired with my proficiency in Microsoft software, enable me to achieve impactful results. Renowned for my reliability and a relentless pursuit of excellence, I maintain high standards in all my endeavors. Recently, I graduated from the MOP program at Conestoga College with an impressive GPA of 3.9, reflecting my commitment to academic excellence and my readiness to contribute to any team.
Overview
14
14
years of professional experience
Work History
CNC Operator
Brantfoam Tech
07.2022 - 10.2022
- Properly loaded and unloaded materials in and out of machines.
- Moved finished work to the correct staging area for disposition.
- Adhered to a high level of safety by following company rules and regulations to prevent injuries.
Cashier
Home Depot
04.2021 - 07.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at the beginning and end of each shift.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Redeemed coupons to discount purchases.
Wine Merchant
Wine Rack
09.2018 - 06.2019
- Accurately use POS system for purchases.
- Supported customers continuously from the sales process to product set-up and use.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Car Detailer
Andersons
03.2009 - 05.2011
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Received new vehicle delivery. Tagged and placed into inventory.
Education
Medical Offices Practices - Medical
Conestoga College Institute of Technology and Advanced Learning
Kitchener, ON08.2024
Advanced Diploma in Aesthetics - Medical
Gina's College of Advanced Aesthetics
Waterloo, ON12.2009
OSSD - undefined
St Mary's Catholic High School
06.2003
Skills
- Complaint Resolution
- Product Knowledge
- Order Processing
- Dispute Resolution
- Critical Thinking
- Medical Terminology Knowledge
- Computer Proficiency
- Money Handling Abilities
- Clerical Support
- Microsoft Outlook
- Part inspection
- Machine setup
Timeline
CNC Operator
Brantfoam Tech
07.2022 - 10.2022
Cashier
Home Depot
04.2021 - 07.2022
Wine Merchant
Wine Rack
09.2018 - 06.2019
Car Detailer
Andersons
03.2009 - 05.2011
Advanced Diploma in Aesthetics - Medical
Gina's College of Advanced Aesthetics
OSSD - undefined
St Mary's Catholic High School
Medical Offices Practices - Medical
Conestoga College Institute of Technology and Advanced Learning
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