Laura Ramirez
Citrus Heights
Summary
Organized professional with extensive customer service experience and a proven ability to foster connections through empathy and effective communication. Recognized for enhancing customer satisfaction, efficiently resolving issues, and adeptly managing multiple tasks. Committed to contributing strong interpersonal skills and a proactive approach to a collaborative team environment. Proven track record in motivating teams to achieve ambitious objectives while promoting an empowering workplace culture.
Overview
11
11
years of professional experience
Work History
Bank Teller
Wells Fargo
Roseville, CA
10.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy in deposits, withdrawals, and transfers.
- Provided exceptional customer service by resolving inquiries and addressing account issues promptly.
- Educated customers on banking products and services to enhance financial literacy and product utilization.
- Maintained compliance with banking regulations through diligent adherence to internal policies and procedures.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on use of banking website and mobile apps.
- Assisted in training new tellers on operational processes, enhancing team efficiency and performance consistency.
Shift Leader
Pushkins Bakery & Cafe
Roseville, CA
06.2025 - 10.2025
- Supervised daily operations to ensure high-quality customer service and product standards.
- Trained and mentored new staff on bakery procedures and customer interaction techniques.
- Managed inventory levels, optimizing stock replenishment to minimize waste.
- Implemented workflow improvements that enhanced team productivity during peak hours.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Supervisor
Tomatina
Roseville, CA
10.2024 - 07.2025
- Trained new employees on company policies and procedures to enhance operational effectiveness.
- Developed and implemented operational policies to optimize workflow efficiency and accuracy.
- Established strategies to elevate customer service standards throughout the organization.
- Resolved customer complaints promptly, fostering satisfaction and loyalty.
- Monitored employee productivity regularly to identify improvement opportunities.
- Addressed customer inquiries regarding products, pricing, and availability efficiently.
- Managed resolution of customer issues to maintain high levels of satisfaction.
Shift Leader
Sunrise Bistro & Catering
walnut creek, CA
06.2018 - 10.2024
- Accurately handled cash transactions according to company procedures.
- Delivered exceptional customer service to maintain high satisfaction levels.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Ensured courteous and efficient service for each guest.
- Adhered to health safety guidelines during food preparation and serving.
- Maintained stringent sanitation standards per health department regulations.
- Operated POS terminals for order entry, bill splitting, and total calculation.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Barista/Bartender Shift Manager
Sunrise Bistro & catering
Walnut Creek, CA
06.2015 - 10.2024
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Monitored inventory levels of supplies and restocked when necessary.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Created promotional displays for advertising special events or promotions at the cafe.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Education
Some College (No Degree) - Biology
Diablo Valley College
Pleasant Hill, CA07-2027
CPC - Medical Billing And Coding
American Academy of Professional Coders, AAPC
Online07-2026
Skills
- Customer service 10 years
- Employee training
- Inventory management
- Conflict resolution
- Staff development
- Decision-making
- Analytical thinking
- Attention to detail
- Goal oriented
- Priority management
- Staff management
- Industrial hygiene
- Training and mentoring
- Regulatory compliance
- Relationship building
- Transaction processing
- Professionalism and courtesy
Affiliations
- President of the college Art Club 2017-2018
- President of the Women's Empowerment club 2017-2018
Languages
Spanish
Native/ Bilingual
Interests
- Avid Reader
- Passionate about balancing physical health with mental and emotional wellness
References
References available upon request.
Timeline
Bank Teller
Wells Fargo
10.2025 - Current
Shift Leader
Pushkins Bakery & Cafe
06.2025 - 10.2025
Supervisor
Tomatina
10.2024 - 07.2025
Shift Leader
Sunrise Bistro & Catering
06.2018 - 10.2024
Barista/Bartender Shift Manager
Sunrise Bistro & catering
06.2015 - 10.2024
Some College (No Degree) - Biology
Diablo Valley College
CPC - Medical Billing And Coding
American Academy of Professional Coders, AAPC