Laura Ramirez
Santa Monica
Summary
Dynamic professional with a proven track record at Creative Steps, excelling in team advocacy and training implementation. Skilled in customer service and conflict mediation, I foster positive environments that enhance performance and inclusion. My empathetic approach and creative problem-solving abilities drive success in supporting individuals with diverse needs.
Overview
12
12
years of professional experience
Work History
COACH
Creative Steps
Santa Monica
11.2023 - Current
- Collaborated with sports staff to align training goals with overall program objectives.
- Encouraged players with positive reinforcement during game play or practice sessions.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
- Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
- Coordinated travel arrangements and logistics for team's away games and tournaments.
- Advocated for the team's needs and interests with school administration and sports organizations.
SLS (Supported Living Services)
ETTA
North Hollywood
03.2022 - Current
- Assisted individuals with special needs in daily activities and personal care.
- Developed tailored educational materials for diverse learning styles and needs.
- Documented observations and progress to ensure accurate reporting and feedback.
- Attended training sessions to enhance skills in special needs support techniques.
- Implemented behavioral interventions when necessary while maintaining respect for each student's dignity.
- Motivated students using feedback and encouragement.
Lyft Driver
Lyft
Los Angeles
05.2021 - Current
- Offered riders information about local attractions and restaurants.
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Assistant Manager
Dominos
Los Angeles
03.2013 - 02.2021
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Completed inventory audits to identify losses and project demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Trained new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Theodore Roosevelt Senior High School
Los Angeles, CA06.2013
Skills
- Customer Service
- Conflict Mediation
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Translation and Interpretation Services
- Creative Problem Solving
- Special needs support
- Behavioral intervention
- Staff training
- Performance reporting
- Empathy and patience
- Disability awareness
- Inclusion strategies
- Down syndrome awareness
- Autism support
References
References available upon request.
Timeline
COACH
Creative Steps
11.2023 - Current
SLS (Supported Living Services)
ETTA
03.2022 - Current
Lyft Driver
Lyft
05.2021 - Current
Assistant Manager
Dominos
03.2013 - 02.2021
High School Diploma -
Theodore Roosevelt Senior High School