Laura Pyzer
Arroyo Grande
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and committed with over 11 years in the wine industry and tasting room experience.
Overview
11
11
years of professional experience
Work History
Tasting Room Associate
Monarch Winery
Grover Beach
02.2014 - 02.2025
- Computed purchases and received and processed cash or credit payment.
- Membership sign ups
- Maintained a clean and organized work area in accordance with health code regulations.
- Assisted in developing marketing strategies to increase sales of new products or special offers.
- Helped run pick up parties and outside function such as: Taste of Pismo, Beer and Wine Festival, Wine Walk
- Helped with the bottling process
- Organized wine tastings for guests, including set up, pouring wines, providing food pairings and cleaning up afterwards.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ensured compliance with all applicable laws concerning alcohol sales and service.
- Utilized social media outlets such as Twitter, Facebook and Instagram to promote the winery's brand and offerings.
- Assisted in creating promotional materials for upcoming events or new products.
- Provided exceptional hospitality to guests through friendly interactions, attentive listening skills and timely responses to inquiries.
- Performed cash register transactions accurately and efficiently.
- Bagged or packaged purchases and wrapped gifts.
- Participated in off-site events such as festivals and other public gatherings representing the winery's brand professionally.
- Demonstrated proficient knowledge of wine production processes, grape varietals, appellations, flavor profiles and food pairings.
- Greeted visitors to the tasting room, answered questions and provided assistance as needed.
Skills
- Extensive wine knowledge
- Positive and engaging attitude
- Hospitality etiquette
- Sale skills
- Excellent customer service
- POS system operation
- Tasting techniques
- Local area knowledge
- Strong communication skills
- Retail sales
Timeline
Tasting Room Associate
Monarch Winery
02.2014 - 02.2025