Laura Posein
West Kelowna
Summary
Dynamic and results-oriented healthcare professional with a proven track record at Interior Health Authority. Excelled in leadership and critical thinking, significantly improving patient care and unit efficiency. Skilled in strategic planning and relationship building, adept at fostering interdisciplinary collaboration. Demonstrated dedication through impactful patient advocacy and staff development initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Interior Health Authority
11.2019 - Current
- Coordinate day to day operations on a 16 bed the acute psychiatric unit.
- Facilitate timely access and flow of patient admissions and discharges.
- Collaborated with interdisciplinary teams to provide exceptional patient care.
- Actively participate in discharge planning to improve continuity of care by ensuing seamless transition to community and other facilities upon discharge.
- Improve transitions by attending daily meetings to allocate patients to community resources, facilitate reach in's, and participate in interdisciplinary meetings.
- Participate in the hiring and training of new staff members on unit procedures and protocols to ensure consistency in patient care delivery.
- Act as the eyes and ears for the manager, ensuring succinct communication of vital information.
- Monitoring and balancing nursing workload.
- Serve as a mentor and clinical resource for all staff.
- Developed Standard Work and participated in rolling out new initiatives and maintaining same to ensure best practice is the only practice.
- Consistently review and analyze for gaps to improve unit function and patient care while ensuring fidelity to established standards and objectives within Interior Health.
- Provide clinical input in working groups.
- Liaise and collaborate with interdisciplinary teams both on the unit, in the rest of the hospital, and in the community to improve transitions and patient care.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Resolved patient concerns and complaints with empathy and professionalism.
- Act as a Patient Advocate ensuring the patient's voice is central to all decision making.
- Act as a delegate for the Mental Health Act. Provide education relating to the MHA for the unit and hospital.
- Investigate and complete reports associated with staff or patient concerns.
- Ensure adequate daily staffing is maintained.
Psychiatric Registered Nurse
Interior Health Authority
12.2015 - 11.2019
- Provided direct quality care to 5-6 patients by monitoring, recording and evaluating psychiatric conditions.
- Built trust with patients from various cultural backgrounds with intent of providing culturally safe practice to the best of my ability.
- Work closely with families to ensure they felt heard and supported through the inpatient journey.
- Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or self harm.
- Advocated for and strived to protect health, safety, and rights of patient.
- Collaborated proactively with psychiatrists to adjust treatment plans based on observed changes in symptoms or behavior patterns among patients.
- Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
- Contributed to improved team morale by demonstrating a positive attitude, supporting colleagues during challenging situations, and celebrating shared successes.
- Maintained documentation aligned with IH documentation standards.
- Increased patient satisfaction by actively listening to concerns, addressing needs, and providing empathetic support during their inpatient stay.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Active member of the code white team, responding to volatile situations to restore safety and security of patients and staff in the hospital.
- Facilitated therapeutic communication, conflict resolution and crisis intervention from a strength based perspective to helping patients regain or improve coping abilities.
Licensed Practical Nurse
Baptist Housing
11.2010 - 03.2015
- Provided nursing care to 36 patients.
- Performed nursing tasks such as post fall management, medication administration, obtaining and sharing vital signs, blood glucose monitoring then documenting all relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Provided empathetic palliative care, providing comfort and counsel for the families.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Monitored, tracked, and conveyed important patient information to other healthcare staff to help optimize treatment planning and care delivery.
- Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
Education
Bachelor of Psychiatric Nursing - Psychiatric Nursing
Grant McEwan University
Edmonton, AB06-2024
Diploma - Psychiatric Nursing
Stenberg College
Surrey, BC01-2015
Diploma - Practical Nursing
Sprott Shaw College
Kelowna, BC01-2010
Skills
- Critical thinking skills
- Leadership
- Attention to detail
- Relationship building
- Creative problem solving
- Articulate communication
- Strategic planning
- Multitasking
- Punctual and hardworking
- Reliability and dedication
- Organizational skills
- Goal setting
Certification
- Active Nursing License with BCCNM
- Annual Advanced Team Response
- Basic Life Support (CPR) Heart and Stroke Foundation 2024
- The Colonial Impacts of Trauma on Indigenous Peoples 2024
- Trauma Informed Practice training 2024
- Power + Systems - Organizational Workshop 2024
- Tuberculin Skin Testing 2022
- Next Generation Clinical Leadership 2021
- Lean@Work 2020
- Indigenous cultural safety modules 2019
Timeline
Patient Care Coordinator
Interior Health Authority
11.2019 - Current
Psychiatric Registered Nurse
Interior Health Authority
12.2015 - 11.2019
Licensed Practical Nurse
Baptist Housing
11.2010 - 03.2015
- Active Nursing License with BCCNM
- Annual Advanced Team Response
- Basic Life Support (CPR) Heart and Stroke Foundation 2024
- The Colonial Impacts of Trauma on Indigenous Peoples 2024
- Trauma Informed Practice training 2024
- Power + Systems - Organizational Workshop 2024
- Tuberculin Skin Testing 2022
- Next Generation Clinical Leadership 2021
- Lean@Work 2020
- Indigenous cultural safety modules 2019
Bachelor of Psychiatric Nursing - Psychiatric Nursing
Grant McEwan University
Diploma - Psychiatric Nursing
Stenberg College
Diploma - Practical Nursing
Sprott Shaw College
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