Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hi, I’m
Laura Poblete
Calgary,AB
Summary
Overview
5
years of professional experience
1
Certification
Work History
Madison 1212
Server
2022.04 - Current (4 education.years_Label & 3 education.months_Label)
Job overview
- Extensive experience as a server in diverse dining establishments, including fast-paced environments.
- Highly skilled in providing attentive and personalized customer service, ensuring a memorable dining experience.
- Exceptional knowledge of food and beverage menus, including wine and cocktail pairing recommendations.
- Proficient in accurately taking orders, handling payments, and utilizing POS systems.
Pacini Meadows Mile
Server Shift Leader
2021.05 - 2022.03 (10 education.months_Label)
Job overview
- Proficient in accurately taking orders, handling payments, and utilizing POS systems.
- Excellent communication and interpersonal skills, fostering positive customer interactions and building rapport.
- Proven ability to work collaboratively in a team-oriented environment, contributing to a smooth dining operation.
- Strong attention to detail and ability to multitask effectively in high-pressure situations.
Below The Belt/Volcom
Customer Service Associate
2018.04 - 2021.05 (3 education.years_Label & 1 education.month_Label)
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Mount Royal UniversityCalgary, AB
Bachelor of Arts from Education
09.2027
University Overview
Skills
- Menu Memorization
- Order Accuracy
- Stocking and Replenishing
- Dining Customer Service
- Food and Beverage Pairings
Certification
Proserve - June 2022-2027
Timeline
Server
Madison 1212
2022.04 - Current (4 education.years_Label & 3 education.months_Label)
Server Shift Leader
Pacini Meadows Mile
2021.05 - 2022.03 (10 education.months_Label)
Customer Service Associate
Below The Belt/Volcom
2018.04 - 2021.05 (3 education.years_Label & 1 education.month_Label)
Mount Royal University
Bachelor of Arts from Education