Laura Pieters
Summary
Security Officer with 7 years of experience in law enforcement and security industry. Expertise in conducting investigations and writing detailed reports. Expertise in conducting investigation and writing detailed reports. Extensive knowledge of law enforcement practices, investigation techniques and security operations. Skilled at identifying potential threats in high-stress situations. Common sense and tact when dealing with general public, colleagues and VIPs.
Overview
12
12
years of professional experience
Work History
Lead Hand
Metro Toronto Convention Centre
02.2024 - 08.2024
- Collaborated with cross-functional teams for successful project completion, strengthening interdepartmental relationships.
- Streamlined daily operations by delegating tasks based on individual strengths, maximizing team performance results.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed security for events with 125k attendees
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Incident Commander
Ripple Labs INC
06.2022 - 01.2023
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Evaluated effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Security Officer
Paladin
05.2021 - 05.2022
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Respite Security
ASAP Security
09.2020 - 03.2021
- Oversaw intake process for new clients, ensuring smooth transitions into the respite program while minimizing disruptions in daily routines.
- Streamlined respite care processes for increased efficiency and client satisfaction.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
Security Supervisor
Harbourfront Centre
09.2018 - 02.2020
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
Airport Security
Billy Bishop Toronto City Airport
11.2017 - 05.2019
- Played critical role in maintaining airport security by reporting suspicious activities and adhering to established safety protocols.
- Provided exceptional customer service while maintaining strict vigilance over airport security measures.
- Ensured smooth coordination between different departments involved in airport security, including law enforcement agencies and emergency services.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
Administrative Assistant
P. Pieters & Ltda
04.2012 - 01.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Diploma - Police Foundations
Humber College
Toronto, ON05.2018
Skills
- Emergency response
- Staff management and leadership
- Implementing security protocols
- Risk-assessment and risk-reduction measures
- Keeping detailed reports
- Alarm system monitoring
- CCTV expertise
- Team coordination
Additional Information
- Security License, Mental Health First Aid, First Aid, Basic Defensive Tactics and Handcuffing, Smart Serve, Responding to sexual assault in University and College Settings, Nonviolent crisis intervention
Timeline
Lead Hand
Metro Toronto Convention Centre
02.2024 - 08.2024
Incident Commander
Ripple Labs INC
06.2022 - 01.2023
Security Officer
Paladin
05.2021 - 05.2022
Respite Security
ASAP Security
09.2020 - 03.2021
Security Supervisor
Harbourfront Centre
09.2018 - 02.2020
Airport Security
Billy Bishop Toronto City Airport
11.2017 - 05.2019
Administrative Assistant
P. Pieters & Ltda
04.2012 - 01.2016
Diploma - Police Foundations
Humber College
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