Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Hi, I’m
Laura Pierre
Scarborough,ON
Summary
Overview
1
year of professional experience
Work History
Burlington
Cashier Team Lead
05.2024 - 05.2025
Job overview
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Hospice Resale West Palm Beach
Community Health Volunteer
05.2024 - 07.2025
Job overview
- Enhanced the effectiveness of local nonprofit organizations by providing ongoing volunteer support.
- Collaborated with team members to achieve shared objectives in a fast-paced retail environment.
- Followed up with retail stores with reminders to replenish stock, helping achieve peak inventory levels.
- Boosted sales by creating visually appealing retail displays to showcase available products and services.
Education
Palm Beach State CollegeFlorida, United States
Associate of Arts
12-2025
University Overview
LOCATION
- 3.0 GPA
- Term Dean's List, Fall, 2024
Palm Beach Lakes Community High School Florida, United States
High School Diploma
06-2024
University Overview
- Recipient of Senior Award, 2024
- Honor Roll, 2024
- 2.5 GPA
- Cadet Lance Corporal, JROTC, 2023 to 2024
Skills
- Multilingual abilities (English, French, and Creole)
- Supervisory experience
- Training skills
- Leadership skills
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Interpersonal skills
- Customer service
- Cash handling
- Store opening and closing
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- Playing Sports
- Running
- Strategy Games
- Fashion and Style
- Music
- Crafting and DIY Projects
- Dance
Timeline
Cashier Team Lead
Burlington
05.2024 - 05.2025
Community Health Volunteer
Hospice Resale West Palm Beach
05.2024 - 07.2025
Palm Beach State College
Associate of Arts
Palm Beach Lakes Community High School
High School Diploma
Awards
Awards
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