Laura Pelletier
Store Manager
Mississippi Mills,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
VF Outdoors, Vans
09.2022 - Current
- Manage cash control, and store opening and closing procedures.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotate merchandise and displays to feature new products and promotions.
- Approve regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promote team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upholf and communicate store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Train new employees on proper protocols and customer service standards.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Interact well with customers to build connections and nurture relationships.
- Train and guide team members to maintain high productivity and performance metrics.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Customer service/experience
- Managerial decision making
- Shift scheduling and schedule adjustments
- Store productivity analysis
- Making visual changes and updates
- Detailed organization of merchandise
Analyzing the days/weeks/months performance to determining each days’ main focus - Audit closing documents
- Task management/delegation
- Daily report reviews
Store Manager
Shumaker (Ont) Retail Operations
10.2021 - 08.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Hired, trained and mentored new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
Reitmans
11.2016 - 10.2021
- Managed cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Customer service/experience
- Managerial decision making
- Shift scheduling and schedule adjustments
- Store productivity analysis
- Making visual changes and updates
- Detailed organization of merchandise
- Analyzing the weeks performance to determining the days’ main focus
- Audit closing envelopes
- Task management/delegation
- Daily report reviews
Education
Legal Assistant - Legal Administrative Assistance
Algonquin College
Ottawa, ON06.1999
No Degree - Canadian Securities Course
Canadian Securities Institute
Ottawa, ON 04.2016 - 07.2016
Skills
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
- Communication skills
- Team leadership and coaching
- Shift scheduling
- Employee training
- Recruitment and hiring
- Goal setting and performance appraisals
- Team motivation
- Work Planning and Prioritization
- Operations
- Team development
- Retail sales techniques
- Product merchandising
- Loss prevention
- Performance reviews
- Sales analysis
Certification
- Investment Advisor License - in 2009
Languages
English
Full Professional
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leaveSoftware
Microsoft Excel
Microsoft Word
PowerPoint
Outlook
Workday
StoreForce
Timeline
Store Manager
VF Outdoors, Vans
09.2022 - Current
Store Manager
Shumaker (Ont) Retail Operations
10.2021 - 08.2022
Store Manager
Reitmans
11.2016 - 10.2021
No Degree - Canadian Securities Course
Canadian Securities Institute
04.2016 - 07.2016
Legal Assistant - Legal Administrative Assistance
Algonquin College
Similar Profiles
Joziah TillmanJoziah Tillman
Sales Associate at Vans - VFSales Associate at Vans - VF
Michael HoltMichael Holt
District Manager – Southern California / Las Vegas Outlets at VANS, A Division of the VF Action Sports CoalitionDistrict Manager – Southern California / Las Vegas Outlets at VANS, A Division of the VF Action Sports Coalition
Tania OchoaTania Ochoa
Shipping Specialist at Vans, A Division of VF OutdoorShipping Specialist at Vans, A Division of VF Outdoor
Carson SotoCarson Soto
Busser/Server at Mount Vernon Country ClubBusser/Server at Mount Vernon Country Club
Jasmine ColeJasmine Cole
Bakery Clerk at KrogerBakery Clerk at Kroger