Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Parsons

Barrie,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.

Overview

21
21
years of professional experience

Work History

Program Coordinator/Local Coordinator

Red Leaf Student Programs
04.2023 - Current
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Tracked and reported expenses accurately to manage program budgets.
  • Organized and managed program development from conception through successful execution.
  • Developed program marketing and outreach strategies to increase awareness and attract new participants.
  • Oversaw staff schedules and assignments to handle programming demands.

Local Homestay Coordinator

Redleaf Student Programs
11.2016 - Current
  • Designed or used assessments to monitor student learning outcomes.
  • Conferred and resolved education-related issues and problems with students, parents and school officials.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Mediated between family members to facilitate conflict resolution and build healthy family relationships.
  • Responded to crises and emergency situations to provide immediate assistance to persons in need.
  • Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.

Home Care Provider

Helping Hands Home Health Care
01.2021 - 05.2021


  • Assisted patients with personal requirements for housekeeping
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Food and Beverage Manager

Bowlerama
11.2004 - 08.2019
  • Resolved customer complaints involving food or beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Managed bar and wait staff and directed hiring program.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Used Software to record ordering data and created organization and room storage system.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

Diploma - Laboratory Biotechnolgy

Seneca College of Applied Arts And Technology
North York, ON
04.2021

Ontario Secondary School Diploma -

Eastview Secondary School
Barrie, ON
06.1997

Skills

  • Hiring and Recruitment Knowledge
  • Program Management
  • Staff Development
  • Data Management Familiarity
  • Office Administration
  • Standard Operating Procedure
  • Training Coordination
  • Persuasive Communication Style
  • Generating Schedules
  • Hazardous Chemicals
  • Facility Management
  • Compassionate Care
  • Youth Guidance
  • Manage Programming Schedule
  • Program Requirements
  • Performance Quality Assurance

Languages

French
Limited Working
Spanish
Professional Working

Timeline

Program Coordinator/Local Coordinator

Red Leaf Student Programs
04.2023 - Current

Home Care Provider

Helping Hands Home Health Care
01.2021 - 05.2021

Local Homestay Coordinator

Redleaf Student Programs
11.2016 - Current

Food and Beverage Manager

Bowlerama
11.2004 - 08.2019

Diploma - Laboratory Biotechnolgy

Seneca College of Applied Arts And Technology

Ontario Secondary School Diploma -

Eastview Secondary School

Similar Profiles

CREATE PROFILE
Laura Parsons