Laura Paniagua
Montreal,Quebec
Summary
-Dynamic, results and detail-oriented, personal growth and food service professional with over 9 years of experience in restaurant and catering business management; and 2 years in Health Coaching
-Proven track record of driving operational excellence, optimizing guest satisfaction, and achieving revenue growth by 60%.
-Skilled in team leadership, customer service, and implementing effective workflow strategies to achieve planned goals.
-Seeking to Utilize my management and coaching background to transition into diverse roles within the retail industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chef Manager
LSA, Laberge Services Alimentaires
Montreal , Quebec
2022.06 - Current
- Manages a team of seven employees, ensuring efficient operations, provide hands on training and support while fostering a culture of collaboration.
- Rearrange service area set up to control loss due to stealing and prevent long cash line ups.
- Optimize inventory management strategies, to reduce waste and minimize stock shortages.
- Started panini bar and grab and go section as new projects, this incremented sales and traffic from 200 people daily to 400 people per day.
- Customize hot table menu offerings to align with clients taste preferences and needs resulting in a 60% increase in sales volume over the past year.
- Maintain excellent customer service, resulting in increased satisfaction levels among students, teachers, and school liaisons; obtaining a contract renewal of four more years with the school (school cycles 2024-2028).
Cook
Good Reason
Montreal , QC
2021.04 - 2022.04
- Participate in the preparation of all menu items : bread, burgers, soups, sauces and condiments, desserts and salad prep by meticulously following recipes and utilizing fresh ingredients to craft an entirely house-made vegan menu.
- Assist head chef with inventory and weekly work plan.
- Work supporting team on the hot and cold line when needed.
- Prepared and delivered everyday restaurant orders and requests for dish assembly at take out store.
Integrative Nutrition Health Coach
Freelance
Spring , Texas
2017.03 - 2022.02
- Develop customized nutrition plans for more than 50 clients based on individual needs and goals.
- Facilitated group discussions about nutrition-related topics such as food labeling, portion control, and meal planning.
- Assist clients in clarifying their goals and developing strategies to achieve them, while providing motivation and support to consistently take action and stablish new habits.
- Led cooking classes focusing on preparing nutritious meals using fresh ingredients and online workshops to educate clients on supplements, label readings and habit change strategies.
- Created and managed digital marketing campaigns to promote business growth and sales.
- Performed administrative tasks such as scheduling appointments and managing billing information.
Line Cook
Maggie Oaks at William Gray Hotel
Montreal , QC
2020.07 - 2020.10
- Garde Manger line cook and production kitchen mise en place for breakfast and lunch service at a high end restaurant.
- Plate dishes according to restaurant presentation standards before delivering them to servers.
- Manage multiple tasks simultaneously while keeping working station clean and organized in a fast-paced environment.
Catering Manager Owner/CEO
La Dolce Vita
Spring , Texas
2013.03 - 2018.06
- Established and expanded my catering business, scaling operations within five years to accommodate weekly events with over 50 guests and provide daily full meal services for 40 people.
- Excelled in personalized customer service and high food quality by catering to families with specific dietary needs, food restrictions, and health goals, which resulted in high levels of satisfaction and repeat business.
- Manage a team of four by creating specific work flow plans, providing immediate feedback, delegating tasks, and solving problems to meet delivery deadlines.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Managed inventory levels of food supplies required for upcoming catered events.
- Managed all aspects of catering operations, including planning, budgeting, and execution for events of varying sizes.
Education
DEP & ASP - Culinary Arts Specialist
Pearson Adult And Career Center
Montreal, QC2020-12
Skills
- Team Leadership and management
- Costumer service
- Adaptability
- Solution oriented/ Problem solving
- Training and mentoring
- Interpersonal communication
- Efficiency
- Detail Oriented
Certification
- Health Coach Institute : Health coach certification; May 2016-December 2017
- International Montessori Center: Montessori preschool teacher September 1985- September 1987
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Professional
Timeline
Chef Manager
LSA, Laberge Services Alimentaires
2022.06 - Current
Cook
Good Reason
2021.04 - 2022.04
Line Cook
Maggie Oaks at William Gray Hotel
2020.07 - 2020.10
Integrative Nutrition Health Coach
Freelance
2017.03 - 2022.02
Catering Manager Owner/CEO
La Dolce Vita
2013.03 - 2018.06
DEP & ASP - Culinary Arts Specialist
Pearson Adult And Career Center
- Health Coach Institute : Health coach certification; May 2016-December 2017
- International Montessori Center: Montessori preschool teacher September 1985- September 1987
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