Laura Ortiz
San Ysidro
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
UCSD HEALTH
San Diego
07.2023 - Current
- Managed phone inquiries, scheduled appointments, verified insurance, and facilitated patient check-in/out while collecting co-pay
- Supported front desk operations across multiple locations, ensuring seamless patient experiences
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate departments.
- Scheduled appointments using electronic health record systems.
CNA - Certified Nursing Assistant
Clipboard Health
San Diego
12.2022 - Current
- Supported residents in long-term care and rehabilitation facilities, ensuring comfort and safety.
- Delivered bedside care to residents in post-acute settings, enhancing their recovery experience.
CNA - Certified Nursing Assistant
Sharp Memorial Hospital
San Diego
01.2023 - 01.2025
- Provided compassionate bedside care to enhance patient comfort and well-being during shifts
COVID-19 Screener
UCSD HEALTH Care
La Jolla
10.2021 - 07.2023
- Screened patients for covid-19 symptoms, directing them to appropriate cardiovascular clinic or procedures to ensure timely care
- Conducted health screenings for patients and visitors entering facilities.
- Recorded temperature and symptoms following established safety protocols.
- Provided clear instructions for further medical evaluation.
- Managed front desk operations, including scheduling, patient check-in, and handling insurance referrals to streamline patient flow
Medical Assistant
Balboa nephrology medical group
La Mesa
01.2021 - 10.2021
- Assisted in patient intake and documentation for nephrology consultations.
- Prepared examination rooms and ensured availability of necessary medical supplies.
- Scheduled patient appointments and managed follow-up reminders effectively.
- Scheduled appointments and checked in outpatients, managing phone and fax communications.
Quality Improvement Assistant
IMPERIAL BEACH AND NESTOR HEALTH CLINIC
Imperial Beach
06.2017 - 10.2020
- ER /Hospital Utilization
- Tracked ER/hospital notifications, maintaining accurate patient logs to support care coordination.
- Monitoring HIE for any new hospital /ER patients
- Refer patients with RN if patients were in ER 3 times in one month
- Reviewed HEDIS gap list for all payers to ensure patients met outreach measures, confirming successful follow-up.
- Acted as medical operator representative for PSR duties.
- Scheduling appointments for patients
- Checking insurances Tricare, Medical, Medicare, Molina, CHG, Care1st
- Program used All Script's as well as EMR
Medical Assistant
Eastridge staffing
San Diego
06.2016 - 10.2016
- Duties:
- Checked in patients for chemotherapy and infusion appointments, facilitating smooth patient flow
- Recorded and monitored patient vital signs to ensure accurate health assessments
- Vital sign monitoring and transferring vital signs on EMR (system epic)
- Cleaned and disinfected treatment rooms and chemotherapy chairs, maintaining a safe environment for patients
- Assisting RNs with catheter for male and female
Medical Assistant
RJ Donovan State Prison
San Diego
03.2015 - 03.2016
- Scheduled inmates for laboratory blood work
- Coordinated scheduling and positioning of inmates for X-rays with X-ray technician.
- Assisting lab techs with urine drug screen and blood specimen to pick up from medical clinics in the prison
- Supported team operations by performing various administrative and clinical tasks.
- Delivered schedule list for upcoming inmate appointments to correctional officer at medical clinic.
Medical Assistant
PAIN MANAGEMENT
San Diego
06.2014 - 11.2014
- Admitted patients and managed incoming phone calls to facilitate efficient patient flow.
- Organized and administered prescription dosages to ensure accurate medication delivery.
- Performed urine analysis using dipstick tests to evaluate patient health indicators.
- Authorizations for workers comp
- Cleaning and disinfecting rooms
Customer Service
LIMON SERVICE INC
San Diego
06.2012 - 2013
- Answering phones
- Shipping and receiving aerospace parts
- Computer skills
- Operation support
- Clerk computer work
Education
acute care - Acute care certification
San Diego Continuing Education
San Diego, CA01-2023
Cna - Certified nurse assistant
continue of education San Diego
San Diego04-2022
MEDICAL ASSISTING -
SAN YSIDRO ADULT SCHOOL
san ysidro ca 01-2013
High school diploma -
SOUTHWEST HIGH SCHOOL
san diego ca06-2002
Skills
- Front desk
- Customer service
- Client communication
- Medical Scheduling
- Insurance Verification
- Medical Records
- Record keeping
- Primary Care Experience
- EMR systems
- Allscripts
- Epic Experience
- Triage
- Administering Injections
- Immunization Certification
- CPR certification
- Health Professions
- Microsoft Excel
- Microsoft Outlook
- Computer operation
- Computer literate
- Office experience
- Inquiry management
- Attention to detail
- Bilingual
- Spanish
- Spanish/English
- HEDIS
- Written skills
- Medical office skills
Certification
- Acute Care Certification, 12/01/22, Present
- CPR Certification, 03/01/21, 03/01/23
- American Heart Association BLS
- Certified Medical Assistant
- BLS Certification
Timeline
Front Desk Receptionist
UCSD HEALTH
07.2023 - Current
CNA - Certified Nursing Assistant
Sharp Memorial Hospital
01.2023 - 01.2025
CNA - Certified Nursing Assistant
Clipboard Health
12.2022 - Current
COVID-19 Screener
UCSD HEALTH Care
10.2021 - 07.2023
Medical Assistant
Balboa nephrology medical group
01.2021 - 10.2021
Quality Improvement Assistant
IMPERIAL BEACH AND NESTOR HEALTH CLINIC
06.2017 - 10.2020
Medical Assistant
Eastridge staffing
06.2016 - 10.2016
Medical Assistant
RJ Donovan State Prison
03.2015 - 03.2016
Medical Assistant
PAIN MANAGEMENT
06.2014 - 11.2014
Customer Service
LIMON SERVICE INC
06.2012 - 2013
acute care - Acute care certification
San Diego Continuing Education
Cna - Certified nurse assistant
continue of education San Diego
MEDICAL ASSISTING -
SAN YSIDRO ADULT SCHOOL
High school diploma -
SOUTHWEST HIGH SCHOOL