Laura Olson
Camrose,AB
Summary
Focused Professional Housekeeper providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.
Overview
16
16
years of professional experience
Work History
Professional Cleaner
Self Employed
Central And Southern Alberta
01.2009 - Current
- Provide general housekeeping duties
- Move out cleans
- Spring and Fall Cleans
- Preform tasks tailored to individual clients needs
- Offer reliable service with positive attitude
- Book keeping and finance management
Housekeeping Room Attendant
Canalta Hotel
Camrose, AB
07.2023 - Current
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Increased sustainability efforts by implementing water conservation techniques during routine cleaning tasks.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Polished fixtures to achieve professional shine and appearance.
Education
Floral Design - Floristry
ICS
10.2013
High School Diploma -
Ecole Secondaire Lacombe Composite High School
06.1990
Skills
- Experience in management responsibilities
- Strong organizational skills
- Professional Relationships
- Supply Replenishment
- Green Cleaning Methods
- Vacuuming and Dusting
- Workplace Safety
- Sanitation Practices
- New Employee Training
- Fulfilling Special Requests
Languages
English
Timeline
Housekeeping Room Attendant
Canalta Hotel
07.2023 - Current
Professional Cleaner
Self Employed
01.2009 - Current
Floral Design - Floristry
ICS
High School Diploma -
Ecole Secondaire Lacombe Composite High School