Laura Oliver
Office Manager
Milton,ON
Summary
I am a dedicated professional eager to find full time employment in a professional office setting. I am hard working and detail-oriented with proven effectiveness in problem solving, organizational skills and leadership.
Overview
17
17
years of professional experience
Work History
Retention Specialist
Direct Energy
01.2004 - 08.2015
- Responsible for operational activity in support of retention purposes for Direct Energy Business customers across Canada.
- Performed weekly analysis on customer retention and collections and provided recommendations to management on process improvements to increase overall retention rates.
Billing Administrator
Direct Energy
01.2010 - 01.2012
- Responsible for processing Ontario Power Exceptions by resolving issues with the Utilities.
- Created and sent invoices to customers with Specialized Contracts.
- Responded to Customer billing inquiries and resolved any issues.
- Performed weekly analysis on unbilled consumption to ensure all consumption was invoiced by contacting the Utility for overdue usage.
Utility Bill Processing Administrator
Direct Energy
01.2007 - 12.2010
- Worked alongside customers ensuring all utility bills were paid in a timely manner.
- Reconciled customer bank accounts and provided monthly reports.
- Prepared Load balancing reports; met with customers once a month to review the account.
Executive Assistant and Office Manager
Nitido Sofware Design
01.2001 - 12.2004
Senior Manager, Policy Administration.
Petcare Insurance Brokers
01.1999 - 12.2001
Education
Accounting Courses
Humber College
2003
Nursing Courses
George Brown College
1994
Skills
- Accounts Payable and Recievable
- Operational Efficiency
- Invoicing and Accounts Reconciliation
- Active listening and Leadership
- Analytical and Critical Thinking
- Adaptable to Changing Conditions
- Time management and Detail Oriented
Technical Skills
- Advanced Excell and Google Sheets
- Word, Mail Merge and other word processing software
- Google Suite of Applications
- Quick Book, Jonas, Peace, SAP
Additional Information
I worked for Direct Energy for 12 Years until they moved their offices to Oklahoma. With my three children still of school age I started a Home Daycare business which I have successfully run for the past 8 years. I am now actively seeking a return to full time employment in a professional office setting.
Accomplishments
Board Member and Treasurer: Milton Springers Gymnastic Club 2017-2020
Board Member and Director: Milton Springers Gymnastics Club 2020-2021
Timeline
Billing Administrator
Direct Energy
01.2010 - 01.2012
Utility Bill Processing Administrator
Direct Energy
01.2007 - 12.2010
Retention Specialist
Direct Energy
01.2004 - 08.2015
Executive Assistant and Office Manager
Nitido Sofware Design
01.2001 - 12.2004
Senior Manager, Policy Administration.
Petcare Insurance Brokers
01.1999 - 12.2001
Accounting Courses
Humber College
Nursing Courses
George Brown College
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