Laura Olaya
Caledon,ON
Summary
Results-driven professional specializing as an Order Fulfillment Associate, committed to continuous learning and growth. Expertise in prioritizing tasks and efficiently completing assignments while consistently meeting goals, supported by a solid understanding of ordering and packing systems. Recognized for a service-oriented approach and friendly demeanor, thriving in collaborative environments as a dedicated team player. Actively seeking a full-time position that offers professional challenges to leverage exceptional organizational skills, multitasking abilities, and effective problem-solving capabilities, while maintaining high standards in all tasks.
Overview
7
7
years of professional experience
Work History
Cleaner
Shield And Armour Restoratiton
06.2025 - 09.2025
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Content
ON SIDE RESTORATION, SUPRA
03.2025 - 05.2025
- Worked effectively in fast-paced environments.
- I efficiently use the Encircle App
- I generate non-restorable content.
- I can effectively manage and order a reset
- Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.
Attention and Customer Service
Carvajal S.A.S
07.2018 - 02.2023
- Used phone, online chat, and email platforms to provide excellent customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked effectively in fast-paced environments.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Heavy Duty Cleaner
Grupo Konecta
03.2022 - 07.2022
- Contributed to a positive work atmosphere through clear communication with colleagues across departments regarding shared responsibilities or concerns about cleanliness issues.
- Demonstrated adaptability by quickly learning new cleaning methods for specialized equipment or sensitive areas within the facility.
- Operated diesel-powered scrubber and sweeper.
- Assisted in training new hires on company-specific procedures, ensuring seamless integration into their roles as heavy-duty cleaners.
- Removed trash, debris and other waste materials from premises.
- Supported inventory management efforts by monitoring supplies usage and reporting low stock levels promptly.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Warehouse
Articulos Religiosos Jugasa
02.2019 - 02.2021
- Operator in dynamic and high-volume cargo environments, to store and organize
- Attended the needs of each arrival and delivery order
- Maintenance and management of customer files and databases
- Accounts served, product access management
- Reimbursement issues
- And product contracts.
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
- Handled returns efficiently by inspecting returned items, processing refunds or exchanges promptly, and restocking inventory as needed.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Consistently lifted materials weighing as much 50 pounds.
Education
College Certificate - Judicial Y Criminal
Universitaria De Colombia
11-2021
Skills
- Loading and unloading
- Inventory control
- Execution and quality of products
- Fulfill orders, store, pack and scan
- Deep cleaning expertise
- Friendly, Positive Attitude
- Organization
- Assertiveness
- Efficient Cleaning Techniques
- Content packer
- Housekeeping
Languages
Spanish
Native or Bilingual
English
Professional Working
LICENCIA
Driver's license
Timeline
Cleaner
Shield And Armour Restoratiton
06.2025 - 09.2025
Content
ON SIDE RESTORATION, SUPRA
03.2025 - 05.2025
Heavy Duty Cleaner
Grupo Konecta
03.2022 - 07.2022
Warehouse
Articulos Religiosos Jugasa
02.2019 - 02.2021
Attention and Customer Service
Carvajal S.A.S
07.2018 - 02.2023
College Certificate - Judicial Y Criminal
Universitaria De Colombia
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