Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura O’Connell

Mississauga,Ontario

Summary

Bilingual IT business consultant with 20 years of extensive business experience. Collaborating closely with enterprise clients and internal partners, including sales organizations, product management, and delivery organizations. Demonstrated expertise in shaping and structuring business solutions for various IT services, including cloud, application services, infrastructure, business process services, digital services, and telco products. Committed to enabling strategic solutions that drive successful client outcomes.

Overview

36
36
years of professional experience

Work History

Senior Consultant Complex Solutions

TELUS Business
08.2022 - Current
  • Lead a variety of teams of TELUS stakeholders including local teams and national teams (virtually) in the creation, acquisition and delivery of effective, quality driven solutions that meet the customer’s business objectives and requirements while ensuring profitability in accordance with corporate initiatives

Senior Consultant Complex Solutions

TELUS International
12.2021 - 08.2022
  • As a pre-sales business development function, a Senior Consultant Complex Solutions (CCS), leads and is accountable for the development of complex integrated bids across the broad range of TELUS Internationals Digital capabilities
  • CCS also actively engages with the Sales team and other internal stakeholders in a consulting role by providing strategic guidance to address large complex deals.
  • Successful in implementing a Price to Win process created a tool help drive market competitive pricing, and increase win rate for the Digital Business.

Senior Channel Engagement Manager

TELUS International
02.2019 - 12.2021
  • The primary source and subject matter expert for Managed Digital Services deal support, for the sales organization and product teams, with respect to deal qualification, price, contract, product strategy, and product gap resolution
  • In a consultative capacity, work with Sales to achieve total contract growth, revenue and profitability targets
  • Provide industry and competitive knowledge to stakeholders

Senior Deal Strategist - Americas

DXC Technology Services
04.2017 - 10.2018
  • Highly skilled bilingual (English, French) business and financial professional in North America, with emphasis on creating competitive business propositions in the areas of IT Outsourcing & Solution Sales for Infrastructure Technology, Applications, Business Process Outsourcing and Digital Transformation
  • Contributing charter includes: Strategic Direction, business case development, total cost of ownership, pricing strategy, competitiveness, market-price assessment, and financial/deal structuring directly with clients
  • Focus on outsourcing arrangements ~$50-$100M total contract value.

Deal Pricing Analyst/Consultant (Information Technology Outsourcing Sales)

HP Enterprise Services
10.2010 - 04.2017
  • Key sales pursuit team member (multiple functions and continents)
  • Structured highly complex international commercial and government IT outsourcing opportunities ($10M - $100M)
  • Success in business development, sales pursuit strategy development, pricing strategy, business case development, price to win, total cost of ownership (TCO) analysis, financial analysis, cost structure analysis
  • Have structured complex, long term IT outsourcing contracts and developed compelling, differentiated value propositions for clients
  • Success in developing compelling financial proposals that meet RFP and other requirements
  • Participate in RFP response & final negotiations
  • Successful interactions directly with clients, either informally, through joint solutioning workshops, and presentation of financial proposal and other formal presentations.

Sr. Field Credit Representative (Canada Lead)

HP Canada Co.
02.2006 - 10.2010
  • Lead for Enterprise Credit in Canada, including Canadian HQ Global Named accounts
  • End to end Credit, across all industries
  • Main escalation point for Canada, coaching and supporting of centralized C&C teams
  • Perform detailed analysis of the financial position and operational results of customers to ensure creditworthiness and extend trade credit, responsible for underwriting risk
  • Involved in complex and varied situations and structure complex service solutions to mitigate risk while enabling business
  • Interface internally with senior sales and division management to represent Credit at various sales staff meetings
  • Client facing

Credit Manager

Velux Canada Incorporated
07.1988 - 02.2006
  • Overview of the complete credit and collection operations, portfolio consisting of 2,800 active accounts
  • Accountability for risk management of portfolio
  • Financial reporting & analytics
  • Client facing

Education

Certified Credit Professional Designation (CCP) -

University of Toronto/Credit Institute of Canada
01.2001

Commerce -

C.E.G.E.P John Abbott (College), Sainte-Anne de Bellevue, QC
06.1986

Skills

  • Microsoft Office
  • Strategic Planning
  • Digital Transformation
  • Consulting
  • Business Development
  • Performance Benchmarking
  • Processes and procedures
  • Continuous Improvement
  • Project Analysis
  • Process Improvement
  • Subject Matter Expert
  • Data Analytics
  • Persuasion skills

Languages

French
Full Professional

Timeline

Senior Consultant Complex Solutions

TELUS Business
08.2022 - Current

Senior Consultant Complex Solutions

TELUS International
12.2021 - 08.2022

Senior Channel Engagement Manager

TELUS International
02.2019 - 12.2021

Senior Deal Strategist - Americas

DXC Technology Services
04.2017 - 10.2018

Deal Pricing Analyst/Consultant (Information Technology Outsourcing Sales)

HP Enterprise Services
10.2010 - 04.2017

Sr. Field Credit Representative (Canada Lead)

HP Canada Co.
02.2006 - 10.2010

Credit Manager

Velux Canada Incorporated
07.1988 - 02.2006

Certified Credit Professional Designation (CCP) -

University of Toronto/Credit Institute of Canada

Commerce -

C.E.G.E.P John Abbott (College), Sainte-Anne de Bellevue, QC

Similar Profiles

CREATE PROFILE
Laura O’Connell