Summary
Overview
Work History
Education
Skills
Languages
Timeline
Summa Cum Laude
Generic

Laura Ochoa Serrano

Richmond

Summary

A dedicated and compassionate volunteer with extensive experience in community service, education, and youth engagement. Skilled in fostering positive relationships with diverse individuals, from toddlers to adults, in both educational and service-oriented environments. Experienced in providing support to children through reading and creative play, assisting in food distribution and community outreach, and helping individuals navigate resources and social services. Known for strong communication, organizational, and multitasking abilities, and for adapting quickly to meet the needs of students and clients. Passionate about making a positive impact through volunteer work, with a strong commitment to enhancing the lives of others through service, teaching, and community involvement.

Overview

7
7
years of professional experience

Work History

Assessment Technician

WCCUSD
Richmond, CA
02.2026 - Current
  • Administer state and local assessments
  • Proctors state and local assessments following state and district policies
  • Completes assessment documents and ensures the integrity of state-mandated reports that are part of the students’ cumulative records.
  • Scores state and local assessments.
  • Sets up testing environments to administer state and local assessments. Schedules assessment appointments.
  • Organizes testing materials, schedules, and other materials.

Observer Intern

SFSU ECEC
10.2025 - 12.2026
  • Interacted with toddlers in a nurturing environment through play-based learning activities
  • Read age-appropriate books, practiced counting, colors, and shapes
  • Engaged children in pretend and imaginative play to support creativity
  • Supported fine and gross motor skills through art, movement, and outdoor play
  • Encouraged positive behavior and routines such as clean-up, transitions, and following directions
  • Helped toddlers develop communication and early language skills

Child Care Giving

Parents Of Children
El Cerrito, CA
02.2025 - 05.2025
  • Assisted in feeding and engaging toddlers during activities. Supported caregivers in maintaining a nurturing environment. Facilitated interactive play sessions to promote social skills.
  • Assisted in creating visual art through painting and drawing. Supported literacy development by engaging in reading activities. Facilitated creative expression through play and dramatic play.

Reading Partners Volunteer

Reading Partners
01.2025 - 02.2025
  • Reads books based on the child's reading level
  • Asks questions to understand child's understanding of the book
  • Activities related to reading
  • Read aloud
  • Helps children with the pronunciation of words and explains meanings with examples
  • Reading reflection with the student either verbally or in writing

Food Bank Volunteer

Food Bank Of Contra Costa And Solano
Richmond, CA
10.2023 - 06.2024
  • Packaged up nonperishable food items for food bank visitors.
  • Collaborated with fellow volunteers to deliver punctual, friendly service.
  • Helped visitors pick out food items from donations.
  • Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
  • Kept warehouses and preparation areas clean and orderly to limit workplace risk.
  • Promoted food bank services within community groups to increase awareness and use.
  • Approached issues proactively to best meet current and future community needs.
  • Helped clients navigate social services system and access needed resources.
  • Took active role in patient and family planning process, detailing instructions and responding

appropriately and effectively to questions and concerns.

Volunteer

Punks With Lunch
Oakland, CA
03.2023 - 05.2023

Crafted and assembled sandwiches with precision and care.

Organized and assembled bags containing essential items, including Narcan.

Dedicated two hours each week to enhance workflow efficiency and team productivity.

Teaching Volunteer

Caliber Beta Academy
San Pablo, CA
12.2019 - 12.2019
  • Established and maintained positive relationships with students to foster environment of support and open communication.
  • Prepared objectives and outlines for courses of study by following curriculum guidelines and state standards.
  • Instructed students through lectures, discussions, presentations and problem-based learning in Basic Human Rights.
  • Utilized computers and audio-visual aids such as flashcards, print materials and multimedia to supplement presentations.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Food Server Volunteer

Bay Area Rescue Mission
Richmond, CA
09.2019 - 11.2019
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Bachelor of Arts - Child and Adolescent Development: Concentration in Community, Health, and Social Services, Early Childhood Development

San Francisco State University
12-2025

Skills

  • Communication skills
  • Organization
  • Teaching and Mentoring
  • Active Listening
  • Problem-Solving
  • Punctual and Reliable
  • Relationship Building
  • Social Services
  • Patience
  • Student Engagement

Languages

English - Full Professional
Spanish - Full Professional

Timeline

Assessment Technician

WCCUSD
02.2026 - Current

Observer Intern

SFSU ECEC
10.2025 - 12.2026

Child Care Giving

Parents Of Children
02.2025 - 05.2025

Reading Partners Volunteer

Reading Partners
01.2025 - 02.2025

Food Bank Volunteer

Food Bank Of Contra Costa And Solano
10.2023 - 06.2024

Volunteer

Punks With Lunch
03.2023 - 05.2023

Teaching Volunteer

Caliber Beta Academy
12.2019 - 12.2019

Food Server Volunteer

Bay Area Rescue Mission
09.2019 - 11.2019

Bachelor of Arts - Child and Adolescent Development: Concentration in Community, Health, and Social Services, Early Childhood Development

San Francisco State University

Summa Cum Laude

Attained Gpa of 3.85- 4.0 

Laura Ochoa Serrano