LAURA OCHOA
BRAWLEY
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care. Also skilled in other areas in health care such as billing and typing. Opened to new positions not only involving pharmacy settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Prior Authorization Technician
OptumRx
10.2022 - Current
- Verified eligibility and compliance with authorization requirements for service providers.
- Tracked referral submission during facilitation of prior authorization issuance.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Assisted in developing scripts for outbound calls, resulting in more effective communication with members.
- Managed time efficiently between outbound calls, lead generation activities, and follow-up tasks to maximize productivity.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Updated members with their prior authorization status.
Pharmacy Technician
WALMART PHARMACY
11.2012 - 07.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
BRAWLEY UNION HIGH SCHOOL
BRAWLEY06-2009
CERTIFICATION - PHARMACY TECHNICIAN
IVROP
EL CENTRO01-2009
Skills
- Prior authorization process initiation
- Problem-solving skills
- HIPAA compliance
- Benefit coverage
- Claims processing
- Retro-authorizations
- Insurance verification
- Data entry proficiency
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Prior Authorization Technician
OptumRx
10.2022 - Current
Pharmacy Technician
WALMART PHARMACY
11.2012 - 07.2022
High School Diploma -
BRAWLEY UNION HIGH SCHOOL
CERTIFICATION - PHARMACY TECHNICIAN
IVROP
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