Laura Navarro
Anaheim
Summary
Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Executive
Loyal Financial
Pasadena
01.2022 - Current
- Developed client relationships through regular meetings and effective communication.
- Coordinated marketing efforts to promote financial products and services.
- Managed account portfolios to ensure customer satisfaction and retention.
- Collaborated with internal teams to streamline account management processes.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Attended networking events to build relationships with potential customers.
- Identified potential new customers through research of industry trends and competitive analysis.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Participated in training sessions on topics related to sales techniques or industry regulations.
Auto Sales Consultant
Nissan Mission Hills
Mission Hills
03.2018 - 03.2020
- Guided customers through vehicle selection and financing options.
- Conducted vehicle demonstrations to showcase features and benefits.
- Collaborated with team members to enhance customer service initiatives.
- Managed customer inquiries and resolved issues in a timely manner.
- Maintained product knowledge on current Nissan models and promotions.
- Developed relationships with clients to foster loyalty and repeat business.
- Attended required training sessions on topics such as sales techniques, customer service standards and product knowledge.
- Negotiated with customers to close sales at agreed upon prices.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Demonstrated strong communication skills when interacting with customers both in person and over the phone.
Education
Associate of Science - Financial Analysis
Los Angeles Harbor College
Wilmington, CA01-2006
Skills
- Client relationship management
- Contract negotiation
- Sales strategy development
- Effective communication
- Problem solving
- Team collaboration
- Strategic selling
- New business opportunities
- Customer relationships
- Negotiation skills
- Customer service
- Customer presentations
- Strong presentation skills
Languages
English
Professional
Spanish
Professional
Certification
Occupational Licensing to sell Vehicles
Affiliations
Exercise early morning's
Read to Obtained knowledge
References
References available upon request.
Timeline
Account Executive
Loyal Financial
01.2022 - Current
Auto Sales Consultant
Nissan Mission Hills
03.2018 - 03.2020
Associate of Science - Financial Analysis
Los Angeles Harbor College
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