LAURA MICCOLI
Laval,QC
Summary
Dedicated and detail-oriented professional with a strong commitment to integrity, excited to pursue the National Trainer role to bring innovation to the field of Retail Lending. Recognized as Best of the Best for Top Individual Performance in 2023 and awarded as a Trip Winner, achieved these accolades without any prior experience in Banking or Credit. Known for positive and enthusiastic attitude, eager to contribute passion, excellence & drive to this role.
Overview
3
3
years of professional experience
Work History
Retail Lending Officer
Scotiabank
05.2022 - Current
- Assisted as the first RLO initiating the National Pilot Project and combination of Dealer Finances Centres across Canada within the Bank to nationalize Lending
- Assigned as Change Agent to help overall team maximize the Lean Tools Sustainability strategies, created boards data and provided innovative feedback
- Mentored junior Retail Lending Officers across centres in best practices to develop skills for career advancement.
- Onboarded new team members to the Centre and Credit overview and facilitated colleagues maternity return
- Created reference guides to facilitate updated SOPs and the nationalization of French and English centres
- Developed strong relationships with customers and internal partners through high levels of customer service and cooperation
- Maintained a superior level of quality review and conformity in loan adjudication process & phone calls
- Stayed up-to-date on changing market trends and policy regulations, allowing for swift adaptation of policies and procedures as needed.
- Translated multiple documents and SOP in cooperation with AF
- Participated to the Phone Team Role Playing Project with National Trainer to enhance overall team customer responsiveness and superior service quality
- Engaged in Phone Data Beta project with TL Richard F. to create optimizing territory data
- Cooperated with Senior Lenders to hold DealerTrack training sessions and translation for the Quebec Centre
- Assisted as senior lender replacement to meet operational needs
- Adjudication of retail loan applications and credit reports for personal and business applications Nationwide including Luxury and major financing applications
- Collaborated with other departments to promptly process loan applications and security, often ACE, our sales team and our fraud teams
- Worked to meet and exceed customer service parameters while applying the Bank's policies and regulations
Education
Holistic Health Counselor - Digestive Health & Hormonal Balance
Institute For Integrative Nutrition
New York, USA06.2021
Diplôme d'études collégiales - Human Sciences - Human Focused Profile
Collège Montmorency
Laval, QC06.2018
Skills
- Superior Communicator : extended capacity to transmit information, teach, coach & negotiate
- Innovative, lead by the need for advancement
- Bilingual in English and French
- Strong mental, emotional and physical resilience
- Quick learning and adaptation skills
- Integrity and trustworthiness : knowledge of Acting
- High-yielding collaboration across internal & external partners
- Diversified multicultural knowledge
- Infinite respect for all mankind
- Positive and Passion-filled Attitude
- Valuation of over achieving and always doing 100% in everything
Accomplishments
- Received Top Individual Performance Award in 2023
- Awarded Trip Winner in 2023
- Repeatedly commended by superiors for excellent customer service & loan adjudication.
- Assisted the Nationalization of Retail Lending by becoming the first national RLO
Languages
English
Native or Bilingual
Français
Native or Bilingual
Español
Limited Working
Get to Know Me: Five Highlights
- Woman of God who values Faith & hardwork
- Passion for anything holistic health & living water!
- Weightlifter, hiker and yoga enthusiast
- Cooking & juicing lover
- Old school reggae and R&B fan
Timeline
Retail Lending Officer
Scotiabank
05.2022 - Current
Holistic Health Counselor - Digestive Health & Hormonal Balance
Institute For Integrative Nutrition
Diplôme d'études collégiales - Human Sciences - Human Focused Profile
Collège Montmorency
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